Club Mahindra Munnar

Great resort for a wonderful stay. The location is fantastic overlooking Anariyankal dam and mornings view is superb. The in housing dining is good and the service is great. However the road leading to the resort and inside the resort is pathetic

Good experience and hospitality with Management. Nice location and view where the hotel is situated. Thanks ot M/S Baby for the good support and services. Word of advice, monkeys are the issue, so don't keep the window open, so that it may enter.

We had an amazing time at munnar. A lot of staff were helpful. The check in experience, food and beverage team are very attentive and prompt. I would like to mention few of the Rakhi, Alina, Vineet, Angita, chef Ajeesh. All were very supportive. We would like to come back here.

The place is nice and the air is fresh. The team is very prompt and go the mile to deliver on their services. We really loved the hotel and every one were very friendly and supportive. We really loved the food and service.Brijesh, Vineet, chef Kuldeep, chef mukhtar,Rakhi,Abhishek are an asset to the hotel.

Our first and last stay at any Mahindra property due to our 2 bad days of worst off experience in a 5star hotel!! People, process, customer interaction, policies in restaurants, room, managers, staff -everything solidly below par…..access to the property after a good drive was also poor!! just hated to have made a decision to stay here….and price value justification - certainly not rational!!! Right from getting off the car, confusion at the front office, extremely poor welcome to ordering food at the 2nd restaurant - seemed majorly a lodge restaurant to eat….( like a very basic fast food type environment in beautiful Munnar….Managers must be pulled up….am also yet to see a 5star property you can’t order a glass of wine or beer with dinner and no swimming pool in a 5 star hotel and also no safety locker in the room!! The table mats in the restaurant we ate was so below standard….glorified lodge stay at such a high price….rude and arrogant staff!!! They need training to delight customers in the Hospitality industry! Pls pull up the manager for F&B service. They also initially refused the percentage discount which was a part of our booking. Only after showing proof they honoured it….such a terrible experience….the Buffet restaurant had good smbience and set up but people who do not like buffet dinner cannot sit there for alacart orders and go to the 2nd dingy type lodge restaurant!! Can’t relate to a top industry leading group failing to provide quality services….do not recommend the hotel/ resort to anyone reading this, thank you!

Love the comfortable staying, beautiful viewing, waking around in such a good weather in the resort and friendly and professional staff of restaurant ( Isha , Doli , Sabarinarthan ,Britto , Mohan , Soni. And our very sweet housekeeper (Saranya)