Guest User
January 31, 2023
We stayed for 1 night for the weekend break. The meals are open buffet. Especially the products at breakfast were dried, it is not clear how old they were. But since I knew the situation of the open buffets, I didn't have much expectations anyway. The rooms are clean. The hotel is generally nice. However, there was hair in the children's pool next to the mixed thermal pool because long-haired children were not wearing swim caps. Additionally, children aged 8-9 were jumping into the children's pool and scaring the younger children. My child is 1.5 years old and I couldn't take him in because of this situation. I went to the pool attendant and explained the situation. Instead of warning the children and families, he gave me advice; You go and meet with the families. These are the children, he said, put them in the thermal pool and let them take the minerals up to their waist (which is forbidden for children under the age of 6). Why should I deal with parents? I paid money, I will stay for 1 day, and then he cannot enter the pool. I said, "My child, you should solve the situation." Upon my insistence, he came to the pool, but instead of warning the children, he called me and said, "We can't do anything, they are children." I went out and went to the hotel official. He gave me the right to complain about the officer and said that he would warn the officer. He said that we can extend the check-out time if we want, but I don't think the attitude of the officer will change at all. So there is a lack of control in the pools.
Original TextTranslation provided by Google