Zareen P
August 23, 2023
We stayed here for 3 nights. The housekeeper was lovely and seems to do everything, change sheets, towels and serve breakfast. When we arrived Sergio was very pleasant. On the first evening I was waiting to speak to who I presume was Carlos to ask for a fan for my daughter's room. He knew I was waiting while he chatted to another guest for 15 minutes. When they finished he walked off so I had to chase him. I asked for a fan, he was very unfriendly and seemed put out. There is no air con, the house is very hot and dark. On the last morning when we (group of 6) came down for breakfast both owners were sat in the garden and did not look at us or say good morning. The housekeeper was not around so we sat there in silence while the owners ate their breakfast and we waited for the housekeeper to come out. When we did get our breakfast the owners sat in the garden right by us as we had breakfast and did not acknowledge us at all. We seemed to be the only guests that day. I can't quite get my head around as owners of a hotel why you would not greet your guests or even say the housekeeper will be with you soon. It was very awkward and we did not feel relaxed at all. After breakfast when we were leaving for our next hotel no one was around to say thanks for staying with us. We had come from a similar sized hotel ran by a couple who were so lovely and so helpful so this was a real disappointment. The area isn't great either, most restaurants are closed on Sundays and Monday. The only place that was open was full of leery men.