Kingsbury

Kingsbury Hotels with Wifi

Pick your dates to find the top hotel with Wifi in Kingsbury.

Swipe up to view more
Filter by:
Hotel Star Rating
≤2345
Guest Rating
9+8+7+6+

Hotels with Free WiFi in Kingsbury

Top Kingsbury hotels with seamless Wifi for a perfect stay.
Most Booked
Lowest Price
Closest to Downtown
Highest Rated
Heavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic House
Heavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic HouseHeavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic HouseHeavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic HouseHeavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic HouseHeavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic HouseHeavenly's Closest Ski in Ski Out  Across from the Stagecoach Lift Olympic House
28
Hotels in Kingsbury
Relax with the whole family at this peaceful place to stay. Olympic House is located directly across the street from the Stagecoach lift at Heavenly and the trailhead for the Tahoe Rim Trail. The best access for skiing in the winter and hiking in the summer and fall. A 1/2 mile away is the community pool and hot tub. A fully stocked kitchen includes coffee and waffle bar for breakfast before you hit the slopes or trail. Wifi with work space and free parking included.Douglas Co permit# DSTR1075PThe unit is a three floor WALK UP so be prepared. These are interior stairs so there is never any snow to deal with. The entrance to the unit is at the top of the stairs. Entering the unit you will find the Kitchen /dining area with a balcony overlooking the slopes across the street. There is a gas BBQ for your use on the balcony. This level also has two bedrooms and a bathroom. Upstairs is a large loft area with two sets of bunk beds, one of which has a queen bottom. There is a 55 inch TV and couch here as well. The second bathroom is on this level.Free parking for one car in front of unitThere are 5 free Community spaces 30 yards uphill available with our permit though not guaranteed they are usually available.Snow removal includedAbout pets:No pets allowed.About children:Children allowed: ages 0-17.About smoking:Smoking is not permitted.About events:No events allowed.
Outstanding
5 reviews
10.0/10
Check Availability
EV Charger, Hot Tub, Fire Pit, Family Friendly
EV Charger, Hot Tub, Fire Pit, Family FriendlyEV Charger, Hot Tub, Fire Pit, Family FriendlyEV Charger, Hot Tub, Fire Pit, Family FriendlyEV Charger, Hot Tub, Fire Pit, Family FriendlyEV Charger, Hot Tub, Fire Pit, Family FriendlyEV Charger, Hot Tub, Fire Pit, Family Friendly
42
Hot Tub
Hotels in Kingsbury
Retreat to our Lake Tahoe vacation rental and immerse yourself in tranquility and natural beauty within a secluded neighborhood. This charming 3-bedroom, 2-bath home is thoughtfully designed with warm, rustic furnishings, creating a cozy atmosphere. Ideally located in the heart of South Lake Tahoe, it offers the perfect balance of peaceful relaxation and convenient access to top attractions—just 3 miles from the beach, 4 miles from Heavenly Ski Resort, and 3 miles from Heavenly Village.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About customRules:-Quiet Hours are strictly 9pm-8am, NO PARTIES OR EVENTS ALLOWED, $500.00 fine from Douglas County.-ABSOLUTELY NO PETS $500.00 fee charged to guest,-Max Occupancy is 6.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 21.About events:No events allowed.
Outstanding
10.0/10
Check Availability
Heavenly Haven - sleeps 4
Heavenly Haven - sleeps 4Heavenly Haven - sleeps 4Heavenly Haven - sleeps 4Heavenly Haven - sleeps 4Heavenly Haven - sleeps 4Heavenly Haven - sleeps 4
21
Hotels in Kingsbury
Peaceful 2 bedroom/1 bath condo with partial lake view, (beautiful sunsets) situated close to Stagecoach/Boulder Lodges, for amazing winter sports, and close to hiking and biking trails in the summer. Shuttles to the lodges stop by the parking to the condo. Fox & Hound Grill & the little Market Store are within walking distance. Enjoy the communal hottub/pool (5 minute walk from the condo). The Heavenly Village/restaurants/grocery stores/casinos/lake, etc are a short drive away (10 min or less).The space2 bedroom / 1 bathroom condo with a kitchenette (full size fridge, double induction plate, microwave & portable oven). Due to the crazy nature of our world right now, we strongly suggest that whenever you take a trip you purchase a travel insurance to guard against unforeseen circumstances beyond ones control (fire, weather, illnesses, etc…). VRBO does offer travel insurance.Guest accessEntire condo is for guest use onlyOther things to noteCheck out info.1. Please remove ALL trash and dispose of in large trash bins in front of parking area2. Please close/lock all windows and doors on departure3. Please leave heat set at 55 degrees (in winter), to avoid pipes freezing4. Please put USED towels only in bathtub5. Please rinse and stack dirty dishes, our cleaners will put them away (please do not leave dirty dishes in sink)About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 25.About events:No events allowed.
Outstanding
10.0/10
Check Availability
Kingsbury
You Might Like
Kingsbury Hotels With BreakfastKingsbury Hotels With Twin RoomKingsbury Hotels With 1 Double BedKingsbury Hotels With Swimming PoolKingsbury Hotels With Free Cancellation
Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!
Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!Lake Views and location. Quiet yet 10 minutes to casinos, skiing and beaches!
32
skiing and beaches!
Hotels in Kingsbury
This home has been in our family for 52 years and was built by our parents. It has amazing views, gorgeous sunsets, lovely kitchen, dining room and family space to spread out and relax. 10 minutes to Heavenly Boulder or Stagecoach lodges and is backed by NF land with multi use trails for hiking, mtn biking, snowshoeing and Nordic skiing. Stay out of the SLT jam and spend a quiet week on the Nevada side! - VHR Permit DSTR1150PAbout pets:Pets allowed: dogs less than 50 lbs per pet (limit 4 pets total).We may allow a cat but please contact..About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Safety items needed for 8 and under. Steep stairs.About customRules:Please no bikes, ski boots, ski equipment in the house. We prefer you leave shoes at the door to maintain floors and carpets..County law is quiet hours from 10 p.m - 8 a.m. They are serious. If there is a complaint, as guests you will pay the citation and any fines.,Please park under the porch and if you have a third vehicle, please park along the wall. DO NOT BLOCK THE DRIVEWAY TO OUR NEIGHBORS.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 25.About events:No events allowed.
Outstanding
10.0/10
Check Availability
Skiers and sunset lovers
Skiers and sunset loversSkiers and sunset loversSkiers and sunset loversSkiers and sunset loversSkiers and sunset loversSkiers and sunset lovers
43
Hotels in Kingsbury
Our property is located on the top floor with an unobstructed panoramic view of Lake Tahoe. Sunsets to take your breath away. For skiers, walk 100 feet to the Ski Shuttle and you are on your way to Stagecoach or Boulder. You can actually walk down to the Boulder lift. Recently renovated with brand new vinyl wood floors throughout. Updated master loft bathroom with large walk in shower with Carrara tile, upgraded sink, 2nd vanity area outside of bathroom to allow two people to get ready. Loft area has a Californian King bed and has been upgraded to have a sliding pocket door with open cut out for viewing during the day. At night there is an electronic rolling shade for complete privacy to sleep.Downstairs kitchen has been upgraded with new stove/oven and refrigerator, pantry and fully stocked kitchen for cooking.Living area has a beautiful wood table with benches on each side to seat six people. Enjoy the lake view while dining. Brand new sofa and 56 inch wide tv in living room area . Fire place to keep you warm and cozy in the winter. Outside deck with a BBQ and seating to enjoy the beautiful morning sunrises or sunsets. Downstairs bedroom has queen bed with tv and small nook area to relax in. Downstairs bathroom upgraded with new vanity and glass shower doors. Unit is extremely quiet and very comfy. Laundry room just steps from the front door. Spa & Jacuzzi across the parking lot. There is plenty of parking along with public transit to take you down the hill to all the casinos, shopping areas, lake beaches and more. There is a small market and sports bar just down the hill from our unit. Enjoy the summer with many great outdoor concerts, bike rentals, paddle boarding, kayaking and hiking. Many areas to hike close by our unit.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 3-17.The house is not baby proof..About customRules:Quiet time begins at 9:00 pm until 8:00 am..Ski and Snowboard boots must be taken off outside the unit. Ski and boards must be put up on the racks provided by the owner.,Cars must be moved every 24 hrs after a snow storm to allow snow plows to remove the snow in the parking lot..About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.Condo unit and the building are non smoking..About minBookingAge:Minimum age to rent: 25.About events:No events allowed.
Outstanding
23 reviews
9.8/10
Check Availability
Heavenly Condo Overlooking The Stagecoach Lift.
Heavenly Condo Overlooking The Stagecoach Lift.Heavenly Condo Overlooking The Stagecoach Lift.Heavenly Condo Overlooking The Stagecoach Lift.Heavenly Condo Overlooking The Stagecoach Lift.Heavenly Condo Overlooking The Stagecoach Lift.Heavenly Condo Overlooking The Stagecoach Lift.
25
Hotels in Kingsbury
3BR/2BA with private loft. 2 Queen Beds, 4 Bunk Beds, Sleeper Sofa. Easily sleeps 10 with 1376 square feet. **VRBO has a glitch in its backend software, and our ad states "11 beds" instead of 7. We have reported this to VRBO, and they are working to fix the auto-generated bed count****New Douglas County VHR permit rules (effective July 2022) limit rentals to 2 guests/room. Our property qualifies for 2 additional guests because our condo has extra parking available**The Space: The condo is decorated with a very cool mountain vibe. The kitchen is updated with an open concept to the adjoining living room with 55 inch flat screen TV and new gas fireplace. Downstairs are two spacious bedrooms, Queen Room and Bunk room with carved log beds handmade by local craftsman and a bathroom with a shower/tub combo and washer and dryer room. The bunk room comfortably sleeps 4 with 2 large handmade bunks. The queen room has its own entrance with a sliding glass door with a view of the trees. Up the spiral staircase is the private loft tucked behind a beautiful barn wood door. The loft provides a roomy but cozy hideaway after a hard day skiing or riding and has a private bath. Off the deck is a spectacular view of the mountains with beautiful sunrises and sunsets. After a day of skiing, relax on the deck and watch your friends ski in around the gas fire pit or BBQ. Spacious, luminous, recently remodeled with new décor and bedding, new kitchen, flooring, windows & decking. This condo overlooks the locals' favorite STAGECOACH LIFT. The lift is on the Nevada side so you avoid the long lines of the California side. Watch the skiers pass right under the spacious deck. 10 minutes from the Tahoe Casinos and on the BLUEGO route. Great location for the skier and hiker, right next to the STAGECOACH lift and TAHOE RIM TRAIL. Community Hot Tub (Year-Round); Community Pool (open Memorial Day to Labor Day) About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 26.About events:No events allowed.
Amazing
15 reviews
9.6/10
Check Availability
7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!
7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! Breathtaking Views!
39
3 Mins to Heavenly Ski Slopes! Breathtaking Views!
Hotels in Kingsbury
RENOVATION DISCOUNT! Save $100-$200 per night! The building EXTERIOR is undergoing a renovation project this summer and fall to make it beautiful again. Our rates are typically $350 per night, but we’re offering a $100-$200 per night savings to our guests because of the intermittent construction outside. That means guests will only pay a low $150-$250 per night rate!COZY LIVING SPACES:Relax and have fun in this absolutely gorgeous 2-story unit overlooking the majestic Heavenly Ski Mountains and beautiful Carson Valley! While staying at our condo you'll get to enjoy a living room with an awesome view of Heavenly ski runs, warm gas fireplace, 2 leather couches, 2 leather chairs, big screen TV, Play Station 3 for playing games and watching blu-rays and DVDs, and an audio system for playing your favorite music (MP3, CD, and FM radio). IMPORTANT HOUSEHOLD AMENITIES:Our condo has a stainless steel kitchen with full-size oven, microwave, refrigerator, and dishwasher, and is fully equipped with all cooking utensils, cookware, dishes, toaster, coffee maker, food processor, mixer, crock pot, and blender. It has a dining room with a table that seats 6 and bar that seats 4, a washer and dryer for your convenience, and FREE Wi-Fi so you'll always have Internet access. CONVENIENT HEAVENLY VILLAGE LOCATION:Located in the Heart of Heavenly Village Ski Resort, our condominium is 0.7 miles to Boulder Lodge (lift) which is about a 3-minute drive and 0.8 miles to Stagecoach Lodge (lift) which is about a 3-minute drive. The close proximity of our condo to these lodges can be viewed by clicking the map on our vacation rental listing. Heavenly Ski Resort shuttle is available for guests to take to these lodges (lifts) with the shuttle stop being a convenient 2-3-minute walk from the condo at the intersection of Boulder Court and Tramway Drive.FUN ENTERTAINMENT OPTIONS:As our guest, you'll also get FREE access to the Tahoe Village hot tub and swimming pool - which is only a 3-minute walk from our condo building (Please note the pool and hot tub will be closed beginning July 21, 2025 for renovations; the re-opening date is TBD). It’s only a 5-minute walk to the local pub/restaurant, corner grocery, hiking trails, and ski and snowboard rentals. Downtown South Lake Tahoe - with beaches, dining, shopping, entertainment, and casinos galore - is a quick 7-minute drive down the mountain!SPACIOUS SLEEPING ACCOMMODATIONS:As our guest, you'll get to relax in a private 2nd floor primary suite with a king bed, closet, dresser, side tables, big screen TV, double vanity, shower, 2-person whirlpool tub with snuggly robes, and private balcony overlooking beautiful Carson Valley - with a table, 4 chairs, and electric barbeque (see note below). There is also a cozy loft with a double bed and comfy reading chair - and a table and 4 chairs perfect for playing cards and other games. Additionally, there is a private 1st floor bedroom with a queen bed, closet, dresser, side tables, and incredible views as well as a private 1st floor bedroom with two twin beds, a dresser, shelving system for hanging clothes, and more amazing views! PLEASE NOTE:Like many condos in the Heavenly Ski Resort area, access to our top-floor condo (where gorgeous mountain views await) is via stairs rather than an elevator. Please watch your step as conditions may be icy during cold weather. Likewise, at an elevation of 7,400 feet, most condos in the Heavenly Ski Resort area, including ours, do not have air conditioning (only heating).TOP-NOTCH CLEANING POLICIES: Our cleaning crew is committed to disinfecting our condo between guest stays - including the use of bleach to clean sinks, toilets, tubs/showers, door knobs, light switches, and high-touch surfaces. We also provide our guests with contactless check-ins and check-outs (without any in-person contact).SAFETY & SECURITY:Your safety is important to us! Our home is equipped with a Ring doorbell (facing the entrance/front balcony) as well as an electronic keypad with code for a seamless check-in.DOUGLAS COUNTY VHR ORDINANCE:All vacation rentals in Stateline, Nevada are highly regulated by Douglas County. Guests must abide by these regulations at all times: (1) Owners must obtain copies of guest IDs as well as the full names and addresses of guests, (2) Guests must display owner-issued parking passes at all times and failure to do so may result in a $500 fine, and (3) Guests must abide by the quiet hours of 9:00 p.m. to 8:00 a.m. daily as stated in Douglas County VHR Ordinance. In accordance to Tahoe Village HOA, when it snows, vehicles must be moved to a new spot in the parking lot every 24 hours so the trucks can plow the snow.VHRP No. 08401847WELCOME TO OUR HOME:We are happy to answer any questions you may have regarding our condo and look forward to providing you with exceptional customer service during your stay!PLEASE NOTE:The exterior of the condominium building is currently undergoing renovations this summer and fall with intermittent construction projects underway. We are offering our guests $100-$200 off per night to help accommodate any inconveniences.About pets:No pets allowed.Our HOA does not allow pets of any kind.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.High chair, Pack&Play, books, games, videos, toys.About customRules:Please refer to check-in and check-out policies in the Condo Rental Agreement..In accordance to Douglas County Ordinance, up to 3 vehicles are permitted in the unassigned parking spaces. Parking permit will be provided by Owner.,In accordance to Douglas County Ordinance, quiet hours are between 9:00 p.m. and 8:00 a.m. and are strictly enforced..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.Entire condo building is non-smoking.About minBookingAge:Minimum age to rent: 25.About events:No events allowed.
Amazing
1 review
9.6/10
Check Availability
Luxurious Mountain Getaway with upscale amenities
Luxurious Mountain Getaway with upscale amenitiesLuxurious Mountain Getaway with upscale amenitiesLuxurious Mountain Getaway with upscale amenitiesLuxurious Mountain Getaway with upscale amenitiesLuxurious Mountain Getaway with upscale amenitiesLuxurious Mountain Getaway with upscale amenities
20
Hotels in Kingsbury
This truly unique property was recently completely renovated and is perfect for any vacationers dream getaway. It is fully equipped for large or small groups to enjoy the joys of Lake Tahoe in the summer and ski slopes in the winter. Conveniently located and only 3 miles from area beaches, Heavenly Ski Resort and neighboring night life-our home is the perfect place for your escape.Sleeps 10 comfortably and boasts 3 separate living rooms for all family and friends to celebrate time together or enjoy some quiet time.We look forward to hosting you in Lake Tahoe!About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About customRules:Must follow local noise ordinance-9pm-8am. If police are contacted additional fines will apply..Must visibly display parking pass for any vehicle parking in driveway. Any other vehicle subject to tow..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 25.About events:No events allowed.Quiet hours are 9pm-8am per County Ordinance.
Great
2 reviews
9.2/10
Check Availability
Heavenly Mountain Views 3B/2B Walk 2 Ski Lift/Hike
Heavenly Mountain Views 3B/2B Walk 2 Ski Lift/HikeHeavenly Mountain Views 3B/2B Walk 2 Ski Lift/HikeHeavenly Mountain Views 3B/2B Walk 2 Ski Lift/HikeHeavenly Mountain Views 3B/2B Walk 2 Ski Lift/HikeHeavenly Mountain Views 3B/2B Walk 2 Ski Lift/HikeHeavenly Mountain Views 3B/2B Walk 2 Ski Lift/Hike
11
Hotels in Kingsbury
GREAT MOUNTAIN LOCATION and view of Heavenly from the condo! Enjoy and relax at peaceful Tahoe Village with association pool, hot tub, grocery, restaurant and pub. Walk to the ski lift and best hiking and biking trails around. Short drive to beautiful beaches, casinos, restaurants, nightlife and recreational activities.Lake Tahoe is our favorite place! Please enjoy our 3 Bed/2 Bath - King, 2 Full w/Trundles and foldout couch.Condo comes complete with desks, massage recliner chair, full dresser and closets. Couch folds into a bed if needed and is stocked with a full kitchen, coffee and appliances for cooking and blending your favorite recipe. PERMIT ID: DSTR1469P *Please help us to keep our home a vacation rental via. county rules: Min age to rent any property is 25, NOISE ORDINANCE 9pm to 8am DAILY and is very strict in this neighborhood. About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 24.About events:No events allowed.
Great
9.0/10
Check Availability
Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!
Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!Hall Court Manor - Hot Tub, Pet Friendly, Pool Table!
56
Pet Friendly
Hotels in Kingsbury
When you stay at this vacation home in Stateline, you'll be near the beach, within a 5-minute drive of Casino at Harrah's Lake Tahoe and Casino at Harveys Lake Tahoe. This luxury vacation home is 3.8 mi (6.1 km) from Heavenly Ski Resort and 14.8 mi (23.8 km) from Emerald Bay State Park. Enjoy the recreation opportunities such as a hot tub or make use of other amenities including gas grills. Free self parking is available onsite. Treat yourself to a stay in this individually decorated vacation home, which features a fireplace and an outdoor private hot tub. There's a private furnished balcony/patio. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. A 50-inch flat-screen television with digital programming provides entertainment, while complimentary wireless internet access keeps you connected.
Outstanding
10.0/10
Check Availability
See More Hotels with Wifi in Kingsbury

Frequently Asked Questions

How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How to get cheap hotels on Trip.com?

There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

What is the way to get lower prices at hotels?

Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

How many hotels are listed in Trip.com?

There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

Can I cancel or change my hotel reservation on Trip.com?

It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

How do I contact trip.com customer service?

You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.