Coachmans Inn

Shabby and filthy. Unwashed frypan dripping with oil. No dish liquid or tea towel. Unclean toilet and hair in the shower. Smoke detector gone. Grimy and smelly throughout. Worn bed covers with holes. Bright fluorescent lights shine all night. Overflowing rubbish bins and piles of garden waste. Yuk!

I’m really sorry to have to do this to any business but this place needs work. I only stayed there long enough to call around to find another place to stay and to check out. The staff were ok about it but I couldn’t stay here. They offered a ‘free upgrade’ but I’m not sure what that looked like because I said no thanks. Sorry but I wouldn’t stay here

We stayed here for 3 nights in room 6. Older style hotel in desperate need of a revamp, carpet and curtains both had holes in them, however the room was clean and the shower hot. Staff/Manager was nice to deal with, but would not stay here again. We only stayed as everything was booked out as it was the Burt Munro weekend.

At first glance you hope not to be reading the book by it's cover. But it's way worse. At the back of the property appears to be permanent tenants living in sloppy, messy conditions and loitering about. The room itself was incredibly dated and dirty. There was leftover food in the fridge. Dried noodles stuck to the kitchen bench. Hair in the shower. I could hear the man in the next room farting. Not a pleasant stay in the least - would have left but no other accommodation available in Invercargill according to my travel arranger after flight chaos caused by weather conditions.

Booked to stay at the Coachman Invercargill on their website in December 2021, to stay for 4 nights 13-17 January with my family (2 adults, 3 kids / aged 6,10, and 12). Turned up just after 2pm on 13th January, as per the instructions on my email confirmation. To my surprise they had no record of my booking, even though I booked on their website and had a copy of the email confirmation. Excuses about only owning the property for 5 months, but really - we booked from their website so they should have accommodated us. Not to worry, they said. They’ve got another hotel close by. Takitimu Homes. We turn up there and can’t believe our eyes - it looks like a rest home. A quick google search of the property doesn’t show it as a hotel, but as a “housing complex” that used to be a rest home. It actually looks a bit like a half way home. We go inside and see the lovely lady that said she can accommodate us but it’d have to be our last resort. I agree / my kids can’t stay there. Two hours of calling later (there was a big event in Invercargill, accommodation all booked out) we finally find a hotel that can fit all 5 of us. Reception was lovely and accommodating and understanding of our problem. 3 times as much as our budget but we were desperate by that point. In the meantime, the Coachman got off pretty lightly. I couldn’t bring myself to go back as I was so upset and didn’t want to cry in front of my kids about this situation. So if your feedback, Coachman Management, is that we should have come back - forget it. You told us you were full and gave us that ridiculous option to get rid of us. Never have I had a reservation that wasn’t honored. Shame on you Coachman. Now I’ve got to figure out how to pay the accommodation bill for the only other accommodation I could find last weekend.

Everything about this place was below average. We turned up at check in time and the reception was locked. Called the number and was told they were getting milk and would be back in 5 mins. Which seemed strange as there was a 4 Square directly across the road and why would you go out right when check in time starts.. 10 minutes later they opened the doors for us. The rooms were pretty clean but everything was so outdated and average. The rooms smelt like toilet cleaner, the curtain in our room was ripped and there was an old milkshake bottle under the bed. In my aunties room, they had no light bulb in the lamp and when they tried to close the window the latch came off! Lots of permanent residents there and felt very dreary and not safe for young families. When we were unpacking our car, one of the residents who was clearly on something kept staring at my son and it was incredible unnerving and uncomfortable. There was a conference on that day in Invercargill so had no choice but to stay as everywhere else was completely booked out, even the air bnbs. We were with a group, and had booked a few rooms so felt somewhat safe being around people we knew. But morale of the story, always read the reviews and never let anyone else book your accommodation!!