The Lake Hotel

Dear Hotel Manager, I am writing to formally express my disappointment with my recent stay at The Lake Hotel. Given your esteemed five-star reputation, I had high expectations for a seamless and luxurious experience. Unfortunately, upon arriving in my room, it became evident that basic checks had not been carried out before my entry. To my dismay, I found that the toilet was broken, the shower head was leaking, and bathrobes were missing from the room. These issues not only caused inconvenience but also failed to reflect the high standards expected of a five-star establishment. Even more concerning was the complete lack of acknowledgment or apology from your staff regarding these shortcomings. A hotel of your caliber should prioritize guest comfort and ensure that rooms are thoroughly checked before occupancy. The absence of an apology or an attempt to rectify the situation left me feeling neglected as a guest. I believe that, at the very least, a formal apology is warranted, along with an assurance that such lapses will not occur for future guests. I hope you take this feedback seriously and implement necessary measures to improve room inspections and customer service responses. I look forward to your prompt response addressing my concerns.

The family got sick and urgently needed to leave in 2 nights. The hotel was not flexible to compensate or find a different way to give back something to the family even when they asked that they will come another time!!! Shame on you What is the word for the worst customer service? Poor is not enough

We loved our stay at the hotel. We booked 3 nights and ended up staying for 5 nights. The hotel has a convenient parking lot for those traveling around the area by car. It's close enough to the city but right on the outskirts, where it's quick to get out in the morning for trips around the area. The rooms were clean, we saw the cleaning team at work and were super impressed by them. The staff was friendly and the food at breakfast was really great, with a wonderful variety. Highly recommended

Well I owed this one to the hotel. Stayed here even in the hard times of Covid when they created a safe shelter for all the people who still had to travel to work. Even in those hard times they maintained the level at the highest level. I have stayed in this hotel more than 40 times. Quality remains the same , service the same , breakfast still working fine for me ( they could offer a free fresh orange juice though would be highly appreciated during breakfast) . In general terms a very safe choice for ioannina just a few minutes from the city centre and in an excellent location for visiting around.