Hotel Sks Grand Palace-Vrindāvan

the owner and of course unhappy staff ruin business. On the first night when we arrived they had blaring music going on due to NYE, which was fine for us. We called up reception and enquired at 8:30pm how long will this music go on for and they said till 12am, we were ok with this as it was NYE and it’s understandable. We didn’t get hot water in our room for the whole night. We asked them several times to come and check and finally at 9:30pm after a few requests someone came and said they will send the electrician, we waited till 10:30 pm but we never saw the electrician that first night. We had to use cold chilled water from taps on a winter night. We asked for towels as there were no towels in both of the rooms we booked. The person came and handed 4 towels to me, so then I have to walk to the next room we had booked and hand the towels to my parents. I didn’t complain but did it. We had requested extra mattress for bedding in both rooms. 1 room had it arranged and our room didn’t have it. So we called up again and they came and gave a mattress with a sheet. I asked to bring a blanket, extra sheet and pillow for bedding as how can we sleep on it without this, our other room also didn’t have a pillow, sheet and blanket. So i called and said to send it for both rooms. The same guy again came and gave me all the sheets, blankets, pillows etc for both room as if i am a house keeper and not a guest. I got frustrated but didn’t say anything and handed the other bedding set to my next room. Both the rooms were next to each other. I then saw the towels he had given us earlier were all wet, had dirty hand prints and dirt and ear wax kind of things stuck to them. I called up reception again and asked to swap towels. We were uncomfortable by 9:30pm by everything going on plus as this music was so loud that our doors and windows were vibrating throughout and we couldn’t sleep or rest or talk. Plus room was above their kitchen so we could hear all loud banging utensils, cooker whistles going on from 10pm till 1pm and again from 7am cooker and utensils started. By 12pm the loud music had not stopped and we waited till 12:15, we called up reception politely to ask can they turn down the volume or turn it off. They said yes and nothing changed for another 15 mins. We called up again at 12:30 and again politely said to turn it down or off, they said yes but nothing changed for 10 mins. I went down by 12:45am and the staff ignored me. I was talking to them to ask about music and they kept looking away or talking to other guests or eachother. Finally i had to raise my voice to get their attention. They then went and turned down the music. There was no refund or no compensation for our most horrible first day here. Next day we asked to change room due to showering in cold water, and we got the room across the hallway. We still could hear kitchen noises. Food in the buffet here is substandard, you can’t call it continental breakfast. There is ut

A comfortable stay with good food. Rooms are well maintained. Convenient location of hotel with nearby temples to visit. We get excellent service from staff. I would definitely recommend and revisit SKS Grand Palace in my future visit. Overall good experience.

I recently stayed at Hotel SK Grand and had an excellent experience. The food was delicious, the room was clean and spacious, and the view of the city from the hotel was absolutely wonderful. The hotel's location is also very convenient, with 24/7 transport options available nearby. I highly recommend it to anyone visiting Mathura Vrindavan. SK Grand Hotel is a must-visit!,☺️

A clean hotel to stay with your family and at the best prices. Good points: The buffet breakfast was just yummy! They were able to provide the authentic Mathura cuisine to you with home-made curd, kachori and paratha. All this was served fresh and with a very decent service from the entire staff. The buffet area and the entire lobby has been done up nicely. The rooms are spacious and the lobby is big too. There is a banquet provisioning done ***** with a marriage lawn sprawling behind the premises, which can cater up to 2000guests, I presume. The hotel is situated exactly in the middle of Vrindavan and Mathura, so it helps you to travel easily between all places here and get dropped off quickly too. Feedback: The water in entire Mathura is very hard and will leave a weird taste in your mouth. Nothing which may be unhealthy, but, it may not go well with tourists. The bathrooms could have been a bit bigger considering that we had taken a complete family room to stay. The AC power plug was missing, which could be a potential risk too. The plumbing ware and santiray fixtres had corroded in many places, again… thanks to the water quality. But, at the price and the location, this place is definitely a must-stay one, if you are visiting Mathura. Date of Experience: September 2024

Pros: The staff is polite and hardworking. The location is good. Cons: The rooms are not up to four star standards. There is foul smell in lobby, rooms, and bathroom. There is seepage on walls. The bathroom fittings are rusty. Overall, has scope for improvement.

Dealing is not good … booked this hotel by go ibibo due to medical emergency ws not able to come so asked refund but hotel owner refused .TERRIBLE experience na at all good people … Attached medical report and xRays also Still he is not refunding Will never book again And i request all to be very careful and dont plz prebook It was infact written in there deal that in case of medical emergency they will refund but still hotel owner is running from this policy