Planet Hollywood Cancun Resort

Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

Just finished a trip to the Planet Hollywood. We spent a couple of nights on the Adult Side and the rest on the normal side. Normally not an all inclusive person, but in Cancun I think that’s the only option. I would highly recommend going the Star Class Route. This gets you access to the Star Class pool and some other dining options. Huge shout out to Vincente who took care of us by the pool. His service was AMAZING! The only negative I would mention was there aren’t many pool chairs. Having to get up at 5:30am on vacation to go reserve a chair is a bit ridiculous! Great spot for families or adults only!

***DO NOT GO HERE*** I TRAVELED WITH MY 16YR OLD DAUGHTER FOR HER BIRTHDAY AND OUR ROOM AND HOW THE STAFF TREATED US ENDED UP A DISASTER! BLACK MOLD IN THE SHOWER...ON THE SHOWER NOZZLE...ON THE LAMP IN THE CORNERS OF THE ROOM AS WELL I ASKED REPEATEDLY FOR HOTEL STAFF TO SWITCH OUR ROOM AND WAS TOLD "WE CAN FIX YOUR PROBLEMS IN YOUR ROOM AND IF WE DONT THEN WE'LL SE ABOUT SWITCHING YOUR ROOM" BLACK MOLD TRIGGERS MY DAUGHTERS ASTHMA SO SHE WOUKD NOT SHOWER AT ALL WHICH IS SAD! IF U EVER SEE TRANSPORTATION INCLUDED ON YOUR RESERVATION DONT BELIEVE IT BECAUSE ONCE YOU TRY TO BOOK WITH THE TRANSPORTATION SERVICE THAT PLANET HOLLYWOOD SAYS IS THERE PROVIDER THEY WILL TELL U SOMETHING DIFFERENT I ENDED UP PAYING OUT OF POCKET FOR SOMETHING THAT WAS ADVERTISED AS INCLUDED! WORST RESORT STAY IVE EVER ENCOUNTERED! AND UPON MY DEPARTURE THEY DIDNT WANT TO DO ANYTHING TO ACCOMMODATE MY STAY BESIDES 40,000 in MARRIOTT BONVOY POINTS (i didnt even book through marriott) AND $100 FOR THEIR ONSITE GIFT SHOP.MIND YOU THEY OFFERED NE THIS THE NIGHT BEFORE I WAS SCHEDULED TO LEAVE AND THE GIFT SHOP WAS CLOSED. NEVER AGAIN!

This is a great family resort. So many things for my young kids (8 and 4) to do. The water park was great, the beach has amazing white soft sand. The superhero parties, the shows at night, the staff especially Sergio at the Sol Cal buffet. The flowrider and the staff there were also amazing, they way they helped, taught my kids. The one thing that left a little be desired was the room. I have also been to PH in Costa Rica and the rooms there were amazing, the room in Cancún, was dated, run down slightly and advertised as 2 queen beds but they are only doubles. The food was great and we had no issues booking into a la carte restaurants using the app.

Let me start by saying that everyone will have their own experience and thank goodness ours wasn't as bad, as some reviews I've read. After VID, most resorts and their quality went downhill, and what was considered 5 stars before now can barely get to 3.5. With this mindset, you won't be disappointed... Cons summary right of the bat: - crowds and lineups everywhere you go  everywhere and for everything - upgrade to Star Class if possible - you will be helped by a butler to book "always busy" restaurants. Otherwise, good luck getting them, especially if you're here only for 7 days - to get a spot by any pool, you'll likely have to get up at 5:30 AM. Otherwise, it's all taken. Good marketing and selling of Cabanas and papagayas, this way  they guarantee you a spot for $ - rooms are outdated (unless you're in Prime/Star suites and upgraded buildings), especially when you look closer in the shower and bathroom. Our door didn't even have the lock, so we had to prop it when taking a shower as it kept sliding open. The shower had yellow water and mold, and it took water shoes to wear in there. - there's no covered theater with seats, like many other hotels have. Good luck getting a couch seat to watch any of the nightly shows. The hotel itself is beautiful, the main area, restaurants, cafe fuel, and movie theater are all done very well and are very pretty, especially at night with all the lights on. There are enough activities to keep kids and adults entertained.  This is the hotel where people stay up late. There's a lack of shade everywhere, but you can walk through the buildings to get some cover from the sun during the day. Food : Personally, I enjoyed the main buffet  SoCal  but only if you get there right at opening. Everything is hot and fresh, and line up isn't for 30 mins to get your food. Getting in after the opening takes a while, line up is huge, and food is cold. Italian restaurant was 2.5/5, and I wouldn't recommend it at all. Steak restaurant was 3/5, every piece of meat we ordered had fat we had to cut off, more than half of the piece was gone right away. Teppanyaky restaurant 4/5, chef and his shower was incredible!  Service otherwise was very slow. Burger place for lunch 4/5, kid enjoyed it, which meant the burger was prepped well. Restaurant by the beach for Star Class/Prime members 4/5 , best decision for breakfast at it has the same choices and fewer people than main. Pools: Lazy River, kids, and family pools aren't heated and are very cold Star Class pool is warm, and I wish they checked your bracelet, as it gets overcrowded quickly, being smaller, and the only warm pool in the resort Beach: Clean and sandy, no rocks in the ocean There are not enough beds or shade, though, so you have to be in love with the sun to stay there Kids club: Amazing!  Kids have many different activities and are always kept busy. Spa: We had complimentary hydrotherapy and massage,  both of which were wonderful. Would recommend