Islamabad Hotels with Bars

The environment around the hotel is relatively quiet, with good security. The restaurant is on the first floor of the hotel. There are music performances and the service attitude of the service staff is good. There is an airport drop-off service, which can be booked in advance, which is quite convenient.

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

The hotel service is very good and the price is very good. When I stayed at the hotel, it happened to be my birthday. The hotel specially prepared a birthday cake. If I hadn’t seen the surprise given by the hotel, I would have forgotten that it was my birthday. I was very touched, especially for us who have been traveling abroad for a long time. Thank you so much 🙏

Clean,but very old

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

The rooftop buffet is to die for. Steak, barbecue, scrumptious deserts and excellent curry and salad choices. The housekeeping staff is exceptional helpful and attentive. The executive lounge has free high tea for executive suites which has sandwiches and fruit chaat that are delicious and cardamom tea and lattes served for free all day.

Breakfast is good, extra bed is possible, environment is good, parking is possible.