Buyukada Comfort Otel

The biggest let down i have ever had with a hotel, the photos on the site must have been photoshopped they bear no resemblance to the actuality. Dirty, small and tired. Told at reception that we'd been upgraded, well they needn't have bothered. Asked for my money back, but that wasn't allowed. Avoid like the plague.

My relatives in Turkey & myself in England searched for a suitable hotel for my elderly mother who is partially paralysed due to a stroke & uses a wheelchair. Quite few of the hotels did not have lifts apart from 2 hotels . We chooseThe Comfort hotel in Buyukada as the manager charmingly told me that he would give us best room with a view on the 3rd floor and that all the rooms were easily accesible via elevator. We arrived at the hotel and got a quite shock the lifts did not operate from the ground floor but from first floor which meant she had to be carried in her wheelchair up 18 stair steps by 3 staff to get to 1st floor then take lift to our room 3rd floor. Other option was to go out onto main street and wheel her via back entrance which also had 8 stair steps before any lift access . Unfortunately this really upset my mum because it meant she could not go out to eat breakfast or evening meal, however 4 excellent staff members were so disgusted with manager's attitude they had to sneak in food now & then as the manager had insisted that 2 room services was adequate for a whole week. The condition of rooms was appalling with ripped sheets , old fridge & tatty old bathroom .We cleaned our room as the cleaner was'nt available always. Also the resident ants made occasional guest appearance at the door of our balcony lovely. We had booked for 3 comfortable single bed room instead got 1 double bed and a camp bed ,the manager promised me alternative room to make up for all the mistakes but even that never happened . Despite many complaints about all the problems & how we were completely misled and sold a service that was way below any decent hotel standard the manager kept repeating that he wasnt willing to refund any monies or compensate us The owner was never available and we were fobbed off saying he was away on business . Sadly , my mother after a long illness was looking forward to this holiday but it turned out to be a complete nightmare instead . The only positive thing I can say is the hotel location is good and potential to improve to high standard with decent lift and even stair lift for guests is huge and can be a success for everyone all involved . A.Kaygusuz