Bonita Hotel

I was really disgusted by Ctrip's customer service. I bought an airport lounge for my boss, and he emphasized that there must be a shower. After I bought it, I found that I bought a lounge without a shower by mistake. After consulting the customer service, I refunded it and repurchased the lounge with a shower, and received the consumption code for the lounge with a shower, which I immediately sent to my boss. However, the consumption code sent by Ctrip was wrong, and it was the code of the lounge without a shower. Because the two different lounges were close and there was no obvious distinction at the door, the boss scanned the code at the front desk of the wrong lounge. But the boss immediately found out that something was wrong and immediately asked me to communicate with Ctrip customer service. He was waiting at the front desk of the wrong lounge. Ctrip customer service asked me to contact my boss to leave the wrong lounge and go to the correct lounge to scan the code again. I asked if I could scan it at the time. Later I learned that Ctrip customer service actually knew that you can no longer scan the code in the correct lounge, and you can't refund after leaving the wrong lounge, but repeatedly urged me to let my boss go to the correct lounge. Now both lounges refuse my boss to use. Afterwards, I repeatedly communicated with Ctrip customer service. At this time, Ctrip customer service began to argue that the same code was used for two different lounges. 1. If it was used, why did I need to return it and buy it again when I bought the wrong one? Ctrip customer service could have said that I could buy it at will and use it at will when I needed it. In this way, at least I could remind the boss to confirm with the front desk again before scanning the code, so that I would not be without any precautions. 2. At the time of the incident, when I was communicating with Ctrip customer service, why didn't Ctrip say that it could not be refunded? Why did it ask us to leave the wrong lounge and go to the right lounge? 3. Two different products share the same code, and there is no prompt. Is Ctrip not at fault? Ctrip customer service, please speak your mind, did you really know that the codes of different products were the same in advance? If you don't know, how can you expect us consumers to know? If you originally knew that you didn't need to change the lounge you booked when you booked the wrong one, why did you guide me to return it and buy it again? We really can't imagine that buying a white product can turn black when using it. Do we deserve to spend money but not get service?