Mosaic Hotel Old City -Special Category

Service of house keeping ,room services and reception were good. Breakfast spread was great. However there are need to improve choice in gala dinner. Stay was pleasant.and injoy swiming pool and best services is ms vishakha and Mr Kamal pandy front office manager and Mr anurag Pathak

So lets start with the little positive the location is the best thing about this hotel, it’s central so blue mosque and grand bazaar are walking distance and a lot of food places nearby. ANYWAYS I would avoid the hotel, there are far better hotels across the road. First things first the lifts are so scary so small and claustrophobic god forbid if they were to ever break down, hallway’s lights only come on when you walk past talk about cheap skates, felt like house of horrors!!! We was given two rooms next to eachother another positive i guess anyways the rooms let me get started on them!! The corner room for me and my sister felt like we was shoved in the corner, the window was blocked behind the draw? The view was of a ugly wall so could see nothing, the room stank of old people and fags, my parents room was a tiny bit better, small for a double bed and a random pillar next to the bed made no sense, the view was also disgusting. Anyways next an alarm goes off and the bell boy asks us if we have done anything, running around confused?? So we didn’t know if this was a fire alarm or not but were left upstairs wondering to go downstairs or not ? It actually felt so scary i had a panic attack, if this was a fire alarm we would of all been left there! After this we requested mine and my sisters room to be changed as my sister refused to sleep there as she is disabled and found the room to be scary rightfully so, the receptionist miserable man told us ‘what’s wrong with the room it’s best room’ sorry?? You stay there then! Anyways he told us he was night staff and to ask morning staff he was just a waste of space and had a face on, really rude. Anyways in the morning the staff switched our room to the upper floor he was much more helpful and the best person there the rest god help them, that room was a bit better with front view but i must say the furniture is very dirty and looks overused, defo needs replacing but this hotel is too busy saving its cost, also lights and stuff only work with the key card in the slot another money making scheme and u get only one key card lol! Also another thing english here is like alien language most of them look at your face like your talking gibberish! I got unwell on one of the days and asked the receptionist if they had a dr again looked confused as if we was talking gibberish and then i just proceeded to find a pharmacist myself. The 5th floor seems like their executive floor idk who stays there but there lights remain on in the corridor funny enough and there’s no smell must be the owners whilst they leave the rest of the hotel creepy and smelly. Also the terrace upstairs is all closed off they have no bar or breakfast there they falsely advertised the terrace view with breakfast as it was all closed and breakfast was on the first floor. Breakfast was another problem, just bread and egg nothing else and the women making egg was rude to my father and said there was no more egg then continued to serve other people