Wyndham Istanbul Old City

they give us room late. make us wait long. the hotel rated 5 starts. actually 3 stars max. staff not friendly specially the check in guys. very old hotel. window broken. room ground dirty. room accessories no have any, we are three wth my parents. i booked 3 people good room they say no have. them they give us room for special people so terrible. no recommend at all

Service is terrible, basically non existent. Booked an upgraded room and was given a smaller room and went confronted the desk they said “yeah we don’t have enough upgraded rooms so you can wait till someone leaves to get the room. ” So I paid for a room I didn’t get with no apology or offer for refund or anything. The rooms are VERYYYY small. I went with my wife and child and there was no space to walk, no space for luggage to be open, we had to walk sideways passed the bed, ridiculous. Front desk with ignore your calls and when they do eventually pick up, ignore everything you said and carry on with their day. Seen myself and my wife carrying our child and all the luggage and didn’t offer to help as the one person working was busy on the computer when no other guests were even at the desk. Breakfast is basically a selection of nothing. But the pool was warm so 1 point for that.

Terrible experience, unacceptable service! I booked a double room with outdoor bathtub and city view, but got a room with a bathtub in the bathroom, plus a window facing the corridor! (actually I cannot see this room type on my booking platform). No city view at all. The room was noisy. I could hear other guests talking and knocking their door in the corridor. The bathtub was leaking, leaving a pool of water in the bathroom after every shower. I called the reception for a room change, they acknowledged something wrong with the system but claimed all rooms were full. The staff promised a room change the next morning after breakfast. At around 9 the next morning, I went to the reception, but all staff were not aware of my request, just told me rooms were full. A lady staff said the manager was not there until 2pm, and promised to tell the manager about my request. When I returned in the evening, the staff (another shift) knew nothing about my request. The supervisor even said the manager had already left as he worked 9 to 5, and again told me rooms were full. All of them are liars trying to shirk their responsibilities.

Bad service. Diverse breakfast options. Bad hygiene. OK location near metro but you will find yourself using tram more which is quite far from the hotel. I had a door connecting to other room so all the noises anooyed me.

this hotel needs repairing every room the offer you is broken staff is ok but hotel is not good to offer anything its not really value for money as you can get a better hottel round the corner for half price never stay there again.