DoubleTree by Hilton Hotel Jackson

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DoubleTree by Hilton Hotel Jackson

Name: DoubleTree by Hilton Hotel Jackson
Address: 1770 US-45 BYP, Jackson, Tennessee, 38305, United States, 1770 US-45 BYP, Jackson, 38305, United States
Price range: From £85
Rating: 3.9

1770 US-45 BYP, Jackson, Tennessee, 38305, United States

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Highlights

Delicious breakfast

Lots to do

Free parking

Amenities

Restaurant

Indoor swimming pool

Gym

Public parkingFree

24-hour front desk

Luggage storage

Bar

Taxi booking service

All amenities

Property Description

DoubleTree by Hilton Hotel Jackson is situated in the City Center business area of Jackson, Tennessee and is conveniently located just off I-40. Restaurants, shopping, and sports entertainment such as the Jackson Sportsplex are within minutes of the hotel. DoubleTree by Hilton Jackson is ideal for business or leisure. Travel back in time as you visit the historic Civil War battlefields or relax at our indoor/outdoor pool. Nearby Attractions: The Ballpark at Jackson Home of the Jackson Rockabillys (Prospect League), Sportsplex, West Tennessee Healthcare Sportsplex, Casey Jones Village, The Tennessee Legends of Music Museum at the Carnegie, Old Hickory Mall, The Columns - Restaurant and Shopping, Jackson National Golf Course, Natchez Trace State Park, Chickasaw State Park and Golf Course, Cypress Grove Nature Trail, Crowne Winery, Century Farm Winery, and Sam Bryant Distillery. Accommodation Features: 167 guestrooms that are uniquely designed in a retro-deco style with up to 20 percent more floor space than conventional hotel rooms. Each room features: WiFi, Sweet Dreams by DoubleTree sleep experience with plush-top mattress, down comforter and jumbo down pillows, 42-inch flat screen TVs with 70+ HD channels and HBO, Coffee Bean and Tea Leaf In-Room Coffee Experience, in-room refrigerators, voicemail, hairdryer, iron/ironing board, microwaves, large work desk with ergonomic leather chair, leisure chair. Nearby Businesses and Universities: Freed Hardeman University, Union University, Lambuth University, Lane College, Jackson State Community College, Procter and Gamble, Kellogg, Black and Decker, Toyota, Jackson Madison County General Hospital, Regional Hospital of Jackson, Delta Faucet. Our friendly, courteous staff looks forward to welcoming you to the DoubleTree by Hilton Jackson hotel with our very special, signature warm Chocolate Chip Cookies at check-in.

7.8/10

Good

Cleanliness7.8

Amenities7.8

Location7.8

Service7.8

All 93 reviews

Surroundings

Airport: Jackson Regional Airport

(13.4 km)

Landmarks: First Cumberland Presbyterian

(180m)

Landmarks: St Mary's Catholic Church

(330m)

Landmarks: Cody’s Sports Bar and Grill REVAMPED

(580m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

2 Queen Beds Room

2 Queen bed

Has window

Free wired Internet

Non-smoking

Private bathroom

Refrigerator

Microwave

Phone amplifier

Room Details

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King Room With Mobility Accessible Bathtub

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Microwave

Room Details

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King Room

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Queen Room With Roll-in Shower-Mobility Accessible

1 Queen bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Junior King Suite with Sofa Bed

1 King bed and 1 Sofa bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Mobility Access King Room with Roll in Shower

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Guest Reviews

7.8/10

Good

93 reviews

Verified Reviews

Cleanliness7.8
Amenities7.8
Location7.8
Service7.8

Average for similar properties in Jackson

Most Mentioned

AI Summary

The location offers easy access to attractions and amenities. The staff delivers exceptional customer service, being friendly, helpful, and attentive.

R‍e‍g‍i‍n‍a‍l‍d

May 5, 2025

Poorly managed property My stay was ok overall but, the hotel itself needs a makeover badly!! Although there are renovation signs out, there is no excuse for a dinner tray being in the hallway! After I checked in, I noticed a dinner tray on the floor outside of my room. The problem is, it was there when I arrived and still there after I checked out! The carpet needed to be vacuum at the very least. The front counter people were nice and friendly but, I won’t stay at that property until I know that it has been fully renovated!!

L‍a‍k‍i‍y‍a

April 28, 2025

Glad you asked, I want to formally express my disappointment with my recent stay at your hotel from April 24 to April 26, 2025. I occupied rooms 301 and 314, and unfortunately, my experience fell far below the standards I expect — especially given the cost of over $1,200 for both rooms combined. Several issues made my stay extremely unpleasant: • In room 301, the refrigerator did not work, causing my food to spoil. • In room 314, although I requested that housekeeping not enter, a maid entered without my permission, removed towels, and did not provide any cleaning service. • The hallways and stairwells were dirty, with food debris present throughout my stay. • There was a dead roach near the ice machine on the third floor, and the ice machine itself was not operational all day. I did bring these concerns to the attention of the front desk during my stay. However, I am following up now because I believe the severity of the situation deserves further attention. I also have photos and videos documenting these issues. Given the amount paid and the reputation of the DoubleTree brand, this experience was unacceptable. I am requesting a prompt response to discuss appropriate compensation and to understand how these matters will be addressed to ensure future guests do not have a similar experience. Thank you for your attention to this matter. I look forward to hearing from you soon.

H‍e‍r‍m‍a‍n

April 23, 2025

The hotel is dated, and the Wi-Fi in the room didn't work! The shower didn't work, and it was noisy due to construction in the hotel! I was not happy with the hotel and will never stay here again! Also, the bed was uncomfortable, so I didn't get much sleep!

S‍h‍e‍r‍i

April 11, 2025

Staff was great. Very friendly. Hotel is old and dated. I found a big bug in our room. It was disgusting.

R‍h‍o‍n‍d‍a

April 7, 2025

Overall stay was nice. Due to bad weather it rained in my room thankfully it wasn’t on the bed but stay was nice

M‍I‍C‍H‍E‍L‍L‍E

April 26, 2025

I always stay here when I am in Jackson. Pleasant front desk staff, comfortable rooms.

b‍r‍a‍d

February 17, 2025

Valentines room Nice hotel to stay in. Beds and pillows are very comfortable! Near all the bars, restaurants and shopping. The TVs are very old low def tvs. However a nice place to stay. Safe place to stay. Parking lot is dark. The soap dispensers are a nice touch. Limited towels in bathroom. There is a bar, a restaurant and a pool.

C‍A‍R‍L‍O‍S‍ ‍A‍.

February 24, 2025

It is was a good visit from the front desk, to the room, to the restaurant and the check out.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 16:00

Check-out: Before 11:00

Front desk hours: 24/7

Check in via app

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds

For all room types, cribs and extra beds cannot be added.

Breakfast

StyleBuffet

Age	Fee
Children 17 years old and under	US$11.00 (approx. £8.23) per person
Adult	Buffet:US$15.00 (approx. £11.22) per person

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Age Requirements

The main guest checking in must be at least 21 years old

Paying at the hotel

Property Description

Opened: 2003
Renovated: 2009
Number of Rooms: 163

Phone:+1-731-6646900

Frequently Asked Questions

What are the check-in and check-out times at DoubleTree by Hilton Hotel Jackson?

The check-in time at DoubleTree by Hilton Hotel Jackson is 16:00 and the check-out time is 11:00.

Does DoubleTree by Hilton Hotel Jackson have a swimming pool?

Yes, DoubleTree by Hilton Hotel Jackson has a pool.

Are pets allowed at DoubleTree by Hilton Hotel Jackson?

No, pets are not allowed at DoubleTree by Hilton Hotel Jackson.

How much does it cost to stay at DoubleTree by Hilton Hotel Jackson?

Prices at DoubleTree by Hilton Hotel Jackson are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to DoubleTree by Hilton Hotel Jackson?

The closest airport is Jackson Regional Airport, and it is about 14 mins from hotel by car (13.4 km).

What is the cancellation policy for DoubleTree by Hilton Hotel Jackson?

The cancellation policy for DoubleTree by Hilton Hotel Jackson varies depending on the type of room and booking conditions.

About This Property

Nearest Airport	Jackson Regional Airport
Distance to Airport	13.35KM
Average Price From	GBP144
Hotel Star Rating	4