Jetwing Jaffna

Location next to the supermarket, courteous staff and good food especially buffet dinner with local variety. Rooms are worn out and poorly kept.

For me, there was no other accommodation option other than Jetwing Jaffna! I stayed there in 2018 and came back for a family visit in 2023. Its location in the middle of the city makes it a no-brainer as the choice of accommodation. The breakfast spread was impressive (I loved the bacon and sausages and the paal appam - out of this world stuff!). Staff were friendly and courteous. The roof top bar and the scenery was something to look foreword to winding down the evenings. If ever I return to Jaffna in the future, there will be no other choice for me to stay , except at Jetwing Jaffna.

Excellent stay experience. Very warm courteous and helpful staff. Very clean and comfortable rooms with all amenities. Food is huge plus 1 . Must have are the jaffna spl curries. Each room has balcony with a view of the bay. Excellent location main market is walkable distance. Overall a 5 star experience highly recommend

We stayed as a group of 16 and booked 6 rooms, which were conveniently located next to each other—a thoughtful arrangement that we really appreciated. The rooms were not only clean and equipped with all the essentials, but they also offered a lovely view, which added to the overall experience. Breakfast provided a good selection of dishes with slight changes every other day, keeping it fresh and enjoyable. We also had dinner on the rooftop one evening, and while the rain disrupted the ambiance a bit, the food was excellent. The staff deserves a special mention for being incredibly accommodating and attentive, always ready to assist with any requests. The hotel's central location was another highlight, making it easy for us to explore nearby attractions, dining options, and shopping spots. Overall, it was a memorable and enjoyable stay. We would highly recommend this hotel for its great service, beautiful views, convenience, and comfort.

We stayed here for 3 nights. We loved this hotel, it was full of character, the rooms were lovely, the and the quality of the food provided in the restaurant was outstanding. But the big issue for us occurred when I was taken ill in the night. The night manager arranged transport to hospital. Later the general manager, Nilanthi, arrived at the hospital and did everything she could to make me comfortable, to support my husband and to smooth the process for me. What was a scary experience became much more tolerable thanks to her and her staff. I can't praise this hotel enough, I would give 10 points out of 5 if I could! Thanks Jetwing Jaffna!

We recently stayed at Jetwing Jaffna and were quite disappointed with the service provided. Given the high price, the experience did not meet our expectations. Firstly..we did not receive the welcome drink that was supposed to be offered. Additionally, there was no assistance with luggage management, making our check-out quite inconvenient. A major issue arose with our takeaway breakfast. Since we were exploring Jaffna, we had specifically ordered two pure vegetarian and two non veg breakfasts. However the vegetarian packs contained eggs and cake, which was unacceptable as we are strictly vegetarian. This left us starving and highly disappointed. Even on other days, the buffet spread was very limited. Having stayed at four different resorts within the same hotel chain, this was by far the worst experience. We hope the management takes these concerns seriously and improves the service for future guests.