The Raj Palace

I was not going to write a negative review, but after not even receiving an acknowledgement of my email from the operators of this location, I have decided to let people know of my experience for their reference. Below is the email I wrote to them: I am writing to express my disappointment regarding my recent stay at The Raj Palace in Jaipur, which commenced on September 1, 2025. This accommodation was booked through Qantas. I have already communicated with Qantas about the issues experienced during my stay. They informed me that The Raj Palace is not prepared to offer a refund or any form of compensation, which I find very disappointing. Unfortunately, the issues we experienced during our stay were not matters that could have been resolved at the time, as they related to the overall quality of the facilities compared to what had been advertised. Specifically: Swimming pool – in poor condition and not clean. Gym – not clean and with equipment of poor quality. Spa – under renovation, with only very limited treatments available. The massage that we did have was of poor standard whilst still a significant price. These amenities were significant factors in choosing this property, particularly given the higher price point compared to our usual accommodation. In addition, our original room was affected by strong fumes from outdoor painting, requiring us to move on the second night. Both rooms also had extremely noisy air-conditioning units that made restful sleep very difficult. Furthermore, the internet connection was very slow and frequently disconnected, which prevented me from completing essential work tasks during the evenings. I would like to acknowledge that the heritage building itself is beautiful and that the staff were consistently warm and courteous throughout our stay. However, due to the above issues, we felt it necessary to check out after three nights instead of our planned five. I respectfully request a refund for the two unused nights, (we left on the 4/9 instead of 6/9 as planned) given that the facilities did not meet the advertised standards and materially impacted our stay. Our stay at the Raj Palace was to be the highlight of our trip and I was happy to pay the high price as I was travelling with my daughter and I wanted this time to be special. Thank you for your understanding, and I look forward to your positive response.

A gem in the heart of Jaipur City. A very unique experience. Hertiage Palace with plenty of stories and the palace experience is going to blow you away. I loved the peaceful atmosphere of this Palace. A heartfelt thank you to Narendra Ji, Pargat Singh Ji, Dharmveer Singh Ji, and Sapna Ji — each of them went above and beyond to ensure my comfort and happiness. Their warm, personalized service and genuine care turned a beautiful stay into a memorable experience. If you are visiting Jaipur. Raj Palace should be in the top of list.

Classic Royal Palace, Not even stay but also had great dining and Amentias was so luxurious. Recommend place if you like royalty and luxurious

Went here for lunch and it was the BEST Indian food I had during my entire trip. I am a wimp on spices and it was India so I also had an upset stomach, so nothing was working out. But the staff understood when I asked what it not spicy, I meant not spicy for me, a westerner, not "what is not spicy for a local." They recommended the most delicious dish and I ate the whole thing! Subz korma kesaria for anyone who is interested. The staff was lovely, the restaurant and property was gorgeous. Highly recommend!

The Raj Palace Hotel is a heritage gem in Jaipur, offering a perfect mix of royal elegance and modern luxury. With its grand architecture, rich history, and warm hospitality, it provides a truly regal experience. A stay here feels like stepping into the royal past with all present-day comforts.

Totally loved our experience at this hotel, where we stayed for 3 nights during a longer tour of India. It's not often you get to stay in a palace but this was exactly what you get. Staff were excellent and super helpful when one of our suitcases didn't arrive on the same plane as we did! Food was delicious in the restaurant and the grounds immaculately kept.