Guest User
March 28, 2025
I had a very bad experience at this hotel and was extremely disappointed with the attitude of the staff. My checkout time was 1pm and I asked how much it would cost to extend my stay and the staff told me 107. At first, I tried to pay through Ctrip but was told that I had to pay directly to the hotel, which was no problem
So I asked my niece to go downstairs to pay, but the lady at the front desk told her that she could pay online. However, they called me again while I was sleeping and asked me to pay now. I had clearly asked my niece to pay before, and they said to pay online, and after being woken up, she told me that if I didn't pay immediately, I would have to pay for the entire day.
Why didn't they let my niece pay directly before? When I finally went downstairs to pay in cash, the front desk said there was no change and asked me to change it myself because she didn't have the change. Why should guests be treated like this? Can't she wait until checkout to collect the money? Did she think I would run away? I'm in Saudi Arabia, how can I leave without checking out? The way she looked at me made me feel unwelcome, but I didn't understand why.
The hardware conditions of this hotel are not bad, but the attitude of the staff is really disappointing. I strongly recommend everyone to look for other better options before booking this hotel.
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