LOTTE City Hotel Jeju

Hotel is very near food/shopping/convenience stores. They can store the luggage for you before check-in and after check-out so that was really convenient. Room has a decent size and for the price, it’s really quite worth it. Love that they have a water refill station so you don’t have to buy bottles outside and it’s better for the environment!

Good location and very convenient. Hotel is located in the same building as the LOTTE shopping mall. Lobby staff were very friendly and polite and helped us to press the elevator every time. Very good service. Room was clean and the facilities and amenities were good. Bed was comfortable and TV was working. Nice kettle and teas. Shampoo, shower gel, and lotion were very good and had a good smell. Toilet comes with a bidet and works well. Bedroom slippers, bathing towels, hand towels, bathrobes were provided. Room service was good and tidy. Highly recommend this hotel!

I strongly believe this hotel who works with the taxi drivers to scam tourist. 1. I was quoted a flat rate I called the front desk. They redirected me to this woman at the concerned desk. She said 120,000 won for 5 hours and 200,000 won for 8 hours. She wrote it on her starch paper. The guy said he will call tomorrow. The taxi driver arrived and he said 5 hours. If go over time will be 20,000 won extra.  2. The ride & the unexpected charge I made sure to go from 7am to 12am (noon). I even went back early from my stops and stopped by money exchange. Even then we got back to the hotel before 12am (noon). But the, the taxi driver said that it was 150,000, but he was pointing to the meter he had on was 145,000. I at first I thought the meter was just there to show me I had a good deal.  3. The pressured payment I said the hotel said it is 120,000. We went in and talked to the concierge about it. There was one young guy and one older guy. The young one, I talked with for a bit saying, “why is he charging by the meter if it is suppose to be a flat rate for the taxi.” I told them the hotel quoted me one the price and that the taxi drivers also knew it was a flat rate. The hotel and the taxi drivers also knew talked together in Korean against me, pressuring me to pay 150,000 won. Then the taxi driver said 145,000 won is okay. The young one called the employees I talked to yesterday and I was quoted 150,000 won.  And for that moment, with all three of these men against me, I thought, maybe I misheard. I paid the taxi 145,000 to get him out and talk to the hotel people.  But then I look at my google search history and when I later went back to the hotel room I saw my writing said “120000 won for 5 hours, 200000 won for 8 hours”.  4. The moment I stood up & the hotel’s suspicious response I kept talking with them saying I want an email acknowledging what happened and a full investigation. They kept saying “I dont know” and sighing loudly. I asked the younger one for a email acknowledging that this situation happened and they will officially look into it, the older one disagreed in Korean in front of me. They called around and they got the taxi driver back. The driver gave me 25,000 won back, only after a solid 20 minutes of arguing about what happened. It seemed the hotel staff and him are very close. —-＞＞  Since if I was in the wrong why did they agree to a refund so quickly? Does that mean anyone who makes a scene doesn’t have to pay, it doesn’t make sense. I think they knew I was right.  They kept insisting the hotel has no connection to the taxi driver. Both the older employee and the taxi driver. The taxi driver said “the hotel has nothing to do with the taxi”, why does the taxi driver say that? 5. The aftermath I ended up getting a picture of the taxi driver agreeing that I had paid the full 120,000 won. Becuase I didn’t want any trouble since they have my credit card. Yet an email was something I didn’t push for anymore. I ended up standing there for 2.5 hours. It made my stay in Jeju very bad, and I ended up being late for my plane.  I am an American born 22 years old girl and I am traveling in korea with my teen brother. We had been using google translate the whole time and they had been speaking in Korean in front of me.  I would NOT recommend this hotel and I warn travelers to be careful of taxi scams. 

I had a wonderful experience during my stay at this hotel. The staff were extremely welcoming and provided excellent service from the moment I checked in. The room was very comfortable, with a cozy bed and all the amenities I needed. The hotel is conveniently located right above duty-free shop and there are several super markets and dining options in the vicinity. This made shopping and dining very convenient. Additionally, the hotel’s location offers easy access to public transportation, making it a breeze to get to popular attractions. Overall, I highly recommend this hotel for anyone seeking a comfortable and convenient stay.

Location was great and it’s one of the location where tour groups pick you up from. Hotel room is abit run down though

Located near Airport and very convenient to access the city and restaurants around. Lotte duty free mall is in same buildings. Reception could be more friendly towards guests instead of being robots just doing their job without any smile and welcoming feeling. Also if you ask them any query reply will not be so friendly. Jeju Lotte city experience was completely opposite to Seoul Lotte city hotel. Seoul team was awesome in hospitality. Jeju team doesn’t care.