Guest User
October 25, 2024
We chose the Essenza to spend our honeymoon and it was a totally disappointing experience. We contacted the hotel to resolve the issue in the best possible way and they never even got back to us!! - Monday (check-in day): we arrived and the air conditioning wasn't working, we slept super stuffy and hot from Monday to Tuesday, when the air conditioning issue was resolved in the afternoon. - Tuesday: the shower water wasn't heating up, we had to take a cold shower. - Wednesday: the same problem as Tuesday, the shower water wasn't heating up, we had to take a cold shower. In addition, there was constant construction noise ALL DAY LONG, from early in the morning, right above our room and in the pool area. I was woken up on several occasions by the noise, AT SEVEN IN THE MORNING, it sounded like it was inside my room. Drilling, banging, and so on... All the problems were always reported immediately and NOTHING. We saw several other guests complaining a lot. In short: our stay, as advertised, especially considering the high price we paid for the night, did not happen. We were completely disappointed and felt totally cheated. We chose Essenza as our honeymoon destination, we only had a week to enjoy it and we wanted a place that would give us exactly what Essenza promises: peace, tranquility, comfort... and we ended up getting the opposite of that. After returning, we tried to contact them for two weeks, without any willingness on their part to listen and resolve the issue. Absurd!!! Complete disregard. There are other much better hotels in Jericoacoara, at the same level. For example, The Chilli Beach.
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