Hanting Hotel (Nanhu Branch of Jiaxing University)

The room is average, the service is even more average. You can't check in immediately after 4pm. You need to wait for the cleaning before you can check in. The front desk service attitude is also quite bad. To be honest, it is not as good as other hotels I have stayed in. The location is It has some advantages, but the room smells quite strong and the hygiene is just so-so

This hotel is absolutely amazing! From the moment you step into the lobby, you can feel the warm and thoughtful service. The room is spacious and bright, warmly and comfortably decorated, and the bedding is soft and clean, allowing you to have a good night's sleep. The hotel's dining is also excellent, with rich variety and excellent taste. The geographical location is superior and travel is convenient. All in all, this is an impeccable hotel and highly recommended!

The room was very clean and tidy It just so happens that I used the Jiaxing consumption voucher, which is more affordable. If you don't use Huazhu Club, you can't use the gold card membership benefits After the front desk lady knew I still enjoy the benefits of the gold card membership Super happy 🥳 I will stay here again next time I come to Jiaxing

The room is nice and clean. The new opening is a highlight. The service is also very satisfactory. The front desk is very polite and the attitude is very enthusiastic! The price is very cost-effective! Off-season travel is great!

I have never given a bad review to Huazhu Hotel. This is really the hotel with the worst service I have ever stayed in. I stayed in this Hanting once when it just opened in June. The experience was great. This time I was really disappointed. First of all, There is no sense of service. The attitude of the front desk is terrible. When I went to the hotel to check in, there were other guests dealing with things. I waited for a while. After the other guests were done, I saw one of the receptionists was idle and looking at his phone, so I went over. During the check-in, the hotel staff didn't say hello and was still looking at the phone. They sold membership cards during the check-in. They had already sold them once the day before. The hygiene of the second room was worrying. There was a yellow streak on the quilt of the first room. (The housekeeper came to change it and said it was hers.) The air conditioning panel was also disgusting. I don't know what was on it. The kettle was full of scale and mold. I asked to change rooms. After checking into the new room, I lifted the quilt. It turned out that there were hairs in it. The hygiene was really speechless. When I communicated with the so-called manager of the hotel, the manager asked me to cancel the order twice and give me a full refund? May I ask, is this the way a manager should handle a problem? The way they handled it was to cancel the order and let me check in at another hotel. Their attitude was very impatient and they were speechless the whole time. I had also complained to the front desk about the hygiene at Hanting in Shaoxing before. The manager on duty immediately brought me two cups of hot milk and actively handled the matter. Instead of looking impatient, if you are so impatient, don't do it. Later in the evening, the hotel should be on night shift. The front desk greeted you warmly as soon as you entered the door, giving you a completely different experience.