Guest User
July 11, 2024
I think after staying in Hanting Hotels so many times, the service of this hotel is the most problematic. First of all, the prices went up drastically during the exam, and the service attitude was not good. They ask you to follow their official accounts in various ways, and then when you need something, they won’t even answer you even if you call the front desk. Are all front desk staff so crazy? The cleaning ladies are better than them. I promised to clean, but the cleaning lady said she didn't receive any message from the front desk.
Second, the hygiene is a little bit poor.
Thirdly, I clearly booked a morning room, but I was given a room with a king-size bed. This service attitude is ridiculous. I spent more money, but they didn't give me the service and environment I deserved. Isn't this cheating consumers?
The last point is that there is no parking space at the hotel. Since the exam was delayed by less than an hour, they charged 60 yuan more. This is the first time I see Hanting Hotel playing like this! It’s such a scam!
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