Guest User
November 18, 2024
I am very dissatisfied with my accommodation experience in this hotel. The water was left by the previous guest, and the room was sold as a clean one. The landline in the room was just for decoration. Not only did no one answer the call, but I called Ctrip before they responded. The follow-up staff said they wanted to change rooms, but when I mentioned changing rooms, the king bed I booked was turned into a twin bed, and the front desk didn't notify me. They wouldn't have told me if I hadn't called. What if they got the wrong room or the double bed? Especially since the water had been drunk by someone. If he hadn’t explained it to me later, it would have been really terrifying to think about it.
Secondly, let’s talk about hygiene. Let’s not talk about anything else. The toilet is the key point. There are urine stains on it. What’s the point of changing rooms? Hasn’t the problem already happened? There were strands of hair in the drain. There was dust on the table. The soundproofing was not good either. It was very noisy and I could hear other people shouting. It was really hard to review.
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