Anonymous User
August 15, 2022
The service of the pick-up driver is not good, his attitude is not good, and the driver's quality is low. I contacted the driver to pick me up the night before booking the hotel. When I called the driver at 10 o'clock in the evening, the driver said that I disturbed his sleep. I told him about the pick-up on the phone and apologized to the driver. As a result, when I met the driver the next day, on the way back to the hotel, the driver kept complaining about why I called him last night and disturbed his sleep. He had to work at 5 o'clock in the morning, and the customer didn't know when you went to bed and when you worked. Is this something the customer should care about? The driver scolded for more than ten minutes in less than 20 minutes of driving, and kept asking why I called him at night, and his words were offensive, invading the customer's privacy, and very unfriendly. I didn't let the driver add me on WeChat, because the mobile phone number I called was not my WeChat, so I said I added the driver's, but he added me on WeChat without authorization, and couldn't find it. In the car, he asked me who I was guarding against and why my WeChat couldn't be searched with my mobile phone number. Is this what the driver should say to the customer? If you mind receiving calls from customers at night, why don't you tell the hotel front desk? I don't have the driver's phone number either. It was the front desk who told me to call. The driver was not happy with the working hours, this is something you should negotiate with your boss. Why did you scold the customer? I also apologized the night before. What else? Customers are not obligated to listen to you complain about the hard work, and you keep scolding and verbally attacking customers. If you are not satisfied with your job, why don't you go to your boss? The pick-up driver of this hotel is really ****. Are all hotel drivers nowadays so awesome? Customers spend money and still have to suffer. He keeps saying that your hotel is the only one in Jincheng that picks up customers. What's so great about that? If Ctrip could not refund, I would have changed to another one at that time.
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