Four Points by Sheraton Xuancheng Jingxian

As a member of Ctrip who has been traveling for more than ten years, this Four Points Sheraton really opened my eyes! I was already discouraged by the 4.5 rating and many negative reviews, but I still had to step into the pit because of the pickyness of others and the trust in the Marriott Group! The management of this hotel probably doesn't know what the word "service" is. When I arrived at the hotel, the doorman saw a family of all ages with so much luggage, and he didn't even help. Finally, he reminded him to give a luggage cart. He finally pushed the luggage cart. As a result, the luggage cart was pushed over and put it in a certain place. He didn't help put the luggage and let the guests move up one by one. He just stood there with his hands behind his back, watching, and didn't know what his responsibilities were? Is it the role of the door god? When I arrived at the hotel, I checked in and tentatively reminded the front desk that we need to push the luggage up with your luggage cart, how can we return it? Generally, at this step, the waiter will immediately say that I will help you send it or find someone to help you send it. As a result, unexpectedly, the answer I got was, call us after you send it up, and we will go to get it! Thank you! I also want me to call you to ask you to come and get it! Later, I couldn't stand it anymore and could only say: "Why don't you even help with the luggage?" Because we have a lot of luggage, even with a luggage cart, we couldn't load all our luggage. At this time, the waiter understood and started to say that he would help us send it up. I don't blame this waiter, because even so, she is the one who wants to do the best in this hotel! Because later she did try to remedy the defects in service, and I also felt it. I wanted to forget it, so let it go! As a result, I asked for help to open the door of a connecting room after checking in. As a result, I opened it for two hours and urged it four or five times, but I couldn't open it! Sometimes I couldn't open it, sometimes I couldn't find someone who could open it, sometimes there was no key, and sometimes I took the wrong key. The funniest thing is that after opening it, I didn't even use the key to retract the lock that was opened. As a result, I couldn't close the door at night when I slept. It was really ridiculous! Is this Marriott's level? Did I overestimate it or are you playing bottom-line thinking? Then, it was also funny. There was a delivery order in the room. I called and said they couldn't deliver it because they were too busy! I was speechless! Then the restaurant called back and asked me what I wanted! I thought it was finally possible to send it. My family and I were happy to think about which dishes to order. In the end, they didn’t have any of the dishes we mentioned. They told me that the menu was updated and I had the old ones! Thank you so much! Although they blamed it on the lack of staff during the Spring Festival, how can other hotels handle it? I suggest that the management of Sheraton go to Xuancheng Jingting Lake Hotel to learn. The state-owned hotel pays more attention to service than your hotel group! They also celebrate the Spring Festival and can be so thoughtful that it touches people. Moreover, if you are short of staff, don’t sell so many rooms. Besides, didn’t you raise the price a lot during the Spring Festival? Are you just collecting money without providing service?

The room is clean and the bathroom is quite large. The TV series cannot be projected, so it is not very convenient to watch TV. There is Starbucks and Pizza Hut downstairs of the hotel. There is a large supermarket across the street. I bought some fruits and water.

The hotel is clean, the bedding is soft and comfortable, and the bath water is good. It may be because it is newly opened and the facilities are quite new. The downside is that the underground parking lot is not clearly marked. After entering, I turned around for a long time before I found that the sign was a piece of A4-sized white paper.

The coupons used were very cost-effective. The receptionist Maggie was warm and welcoming. The room was delivered in a timely manner. Parking was also very convenient. There was a Starbucks at the gate. It was a very satisfactory stay.

The location is excellent, the room is clean and tidy, the decoration is simple and generous, which is my favorite style. The front desk lady Xiao Ma is very enthusiastic and cost-effective! Not only did I get a comfortable and pleasant stay experience, but I also had a worldly experience. I will continue to choose this hotel next time I come. This is my evaluation of this hotel. I recommend everyone to stay here

1️⃣ Takeaways cannot be delivered to the room, you have to go downstairs to get them, and you have to get them outside the hotel gate. The takeaways are cold in the winter. 2️⃣ There are no free drinks in the room, only mineral water. 3️⃣ The attitude of the lady at the front desk was quite good, but the attitude of the man who checked out the next day was very indifferent.