Guest User
September 19, 2023
When I checked in, I asked if there was a luggage cart to borrow. I didn’t expect anyone to help with my luggage, but I had too much luggage. A thin man at the front desk said no. I took my luggage back bit by bit and put it at the front desk to wait for my family to park the car. When I came to check in, I was surprised to see a luggage trolley parked not far away (the explanation was that the elevator was old and it was difficult to carry the luggage trolley). The service awareness at the front desk is very poor, so they just want to sell cards: my price is definitely lower than online / I will upgrade your room / you can delay check-out... Other conversations include me asking if you can make a delay if you book online - No. I made a reservation online to check out at 12:00 (actually Ctrip has a policy that high-level members can delay check-out by 2:00). I told the lobby manager that I didn’t want the tail room and I swore no (when I got to the room, I saw that it was a safe passage outside the tail room, so the lobby manager said it didn’t count). ), the rooms booked on the two days were different. The lobby manager said that the room must be changed the next day and the system could not be changed (rolled eyes). At 12 o'clock, I took my luggage and went to the front desk to wait for the room (actually I called the front desk at 12:00 the next day). Staying directly in the same room), in short, everyone I met in the hotel that day seemed to be out of ideas. Please show the quality of the service industry in your service industry. As an idle person who travels outside for half a month, I really feel that it is better to laugh at you than to laugh at myself (the picture is close to my friend's house, so I booked this hotel)
Original TextTranslation provided by Google