Guest User
January 18, 2025
The dissatisfaction points are as follows: 1. After arriving at the hotel, the service attitude of the front desk on the first floor was not good. I asked her where to check in. She said that you should check your order. The order showed the 34th floor. After I went to the 34th floor, I asked the customer service I called and said I wanted to go to the second floor. I said the front desk asked me to come to the 34th floor. Later, they asked me to go to the 36th floor to check in. They said it was an upgraded sea view room. It was really average and it felt like a mess. 2. The hotel bed feels like it was bought from the second-hand market and is shaky. 3. Before coming, ask the hotel customer service if you can bring a short-sleeved jacket. The answer is yes, but in fact it was very cold in Xishuangbanna the whole morning. We didn’t bring any thin down jackets. We had to get a thick down jacket every day, otherwise we would have to endure the cold weather. Frozen, the basic information provided to customers is too rough, which is the worst feeling. 4. The bathroom space in the hotel is small, and there are all kinds of stains on the water boiling table, so I don’t want to put anything there. The refrigerator in the hotel is very noisy, and it sounds every once in a while, which will affect people who are light sleepers.
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