GRAND NEW CENTURY HOTEL WANGHU JINHUA

This stay experience is perfect! From the moment I stepped into the hotel, the staff came forward to help me with my luggage. The front desk staff Pan Xueyan and Su Mengling provided attentive and thoughtful service. The room was clean and tidy, the bedding was soft and comfortable, and I had a good night's sleep. The breakfast has a wide variety of Chinese and Western options, and the taste is great. I will choose here next time!

The sanitation and environment are OK, and the service is OK, but the hotel is too new, and the room has a strong smell of formaldehyde. Although it is equipped with an air purifier, it still affects sleep a bit.

I checked in on May 3rd and all the sockets in the room went out of power three times (once at 8 o'clock and once at 12 o'clock. The power went out again just ten minutes after the repair at 12 o'clock). I changed to another room and turned off all the lights. No matter which one I turned on for a while, my bedside lamp would always be on. For example, when the bathroom light is turned on, the bedside lamp will light up. There is no wind when the air conditioner is turned on normally, and only when it is set to 16℃ with the maximum wind speed will air at normal temperature come out. Because we have a nine-month-old baby and need to make milk in the middle of the night. The socket in the first room had no electricity and could not boil water. In the second room, as soon as I get up to make milk, the bedside lamp will come on, which means it's time to coax me back to sleep. And the air conditioner in the second room was not cold enough, at 16℃ it was even hotter than the corridor outside. So I moved back to my original room, and moved around until after 1 a.m. It was very frustrating. The children kept being woken up [bitter], and I didn't get any good rest at all. In addition, there were a lot of mosquitoes. I killed three of them in one night, but there were still some. My child's face and ears were swollen. The hotel may not have anyone who can make decisions at night. Although the attitude is very good and polite. I just feel like I can't make a quick decision.

New hotel, please check in with caution. Since it is a new business, I can allow for some mistakes in your service, but now there are mistakes in the hardware, which is a bit unreasonable. There are 5 fast chargers in the basement, 1 of which is broken and no one has taken care of it for 3 days... Half of the slow chargers are broken, and the 3 directly opposite the fast chargers are all broken. This basement may not be the hotel's property... The first time I saw it, the front desk clerk was looking for the reservation information on a paper printed in advance. It was obvious that the system was not ready. New business can understand... There are no toiletries for children...I can understand... The lake view room looked out onto a construction site, and Ctrip helped coordinate the solution... The refrigerator does not cool, and the instruction manual and key are inside. This is outrageous... What's even more outrageous is that you should compare the pictures 3 and 4 with the official room photos. There is no footstool, no swivel chair, and the room hardware is missing. I called the guest service and compared which one is the model room... This explanation is speechless... Finally, after repeated requests, they moved two footstools... What's even more outrageous is that the sewer is blocked... The elevator was broken during breakfast time... The hotel still has a long way to go...newly opened...understandable... But such an opening is really a bit outrageous... Are they really prepared for the opening? Did you put your heart into it?

酒店是新開的，出來玩無意發現的寶藏酒店，軟服務做得特別好！前台冉雪艷、蘇夢玲兩位小姐姐服務非常貼心，辦理入住也迅速，看見我們帶了寶寶還給我們送了零食小禮包，寶寶特別愛吃裏面的小糖果，我們的行李有點多，還幫忙協調了禮賓同事幫我們提到房間。表揚一下餐廳楊智龍經理，寶寶很喜歡吃他送的小蛋糕🍰，今天早餐超級好吃，品類也很豐富，吃完早餐美美的睡了一個回籠覺，房間裏面的燈光是比較温馨舒適的，床也很軟，環境很好，是我喜歡的感覺，房間對面就是湖，窗簾拉開採光和風景特別nice！很不錯的酒店🏨

此次親友團出行，購買了三天兩晚的套餐湖景雙床房！楊經理精心的安排，上午八點就來的安徽三位客人照顧的好好的，特意早開了房間給到他們休息，晚上還有點心和牛奶！新開的酒店，雖然有些設施還不完備，但是服務意識值得點贊！