Anonymous User
October 8, 2024
Environment: The carpets in the house are dirty and khaki, and they haven't been cleaned for an unknown period of time. It's very cold in the house, and the air conditioner is almost broken. There is no air at all when the heating is turned on at 30 degrees, and the sheets are all damp. An electric mattress was laid out. It was uncomfortably hot in bed with the quilt on, but it was very cold without the air.
Hygiene: Disposable slippers are not provided. Plastic slippers are placed under the bedside table. I don’t know whether they were washed after the previous guest used them. There is a yellow patch on the sheets. Why are dirty sheets still used? There are also black streaks on the bathroom floor.
Service: I booked the hotel a few days in advance, and then when I checked in, I saw that the price had been reduced. Because it was past the cancellation time, I wanted to contact the hotel to pay for the difference. The hotel refused, and even said, "If we increase the price, do you still want it?" "How about giving us extra money?" Then he asked me to contact Ctrip, which refused to communicate with me and hung up the phone. What's even more outrageous is that after hanging up, the hotel doubled the prices of all room types. I want to ask: your hotel Is it contradictory to say that you lowered the price that day because of soliciting customers and what you are doing now? You would rather not sell the room than communicate with the customer. You chose this method to avoid the problem. In the end, Ctrip provided the price difference.
Recommendation: If you want to travel here in autumn and winter, don't come here. The air conditioner doesn't work well, and people who are freezing can't sleep well all night, and the hygiene problem is very serious.
Original TextTranslation provided by Google