EuroParcs Kaatsheuvel

Broken heater, no wifi, broken mattress, no shower or hot tap water for 3 days. Dirty and damp house. Kept a bit warm with emergency heater. Beds not made (paid for). Ugh. Mechanic tried everything but didn't know anymore.

We had booked three nights at Europark in Holland, full of anticipation for a family holiday with three adults and five children, including two babies. However, we were shocked as soon as we entered the accommodation: the holiday home was in a catastrophic state! There were thick layers of dust everywhere, and there were real balls of dust under the beds. The doors, especially the toilet doors, were dirty, and there were graffiti on the walls of the toilets. In addition, we found dog hair everywhere - on the floor, the furniture and even in the bed linen. The hair ended up in our mouths and the children's mouths - absolutely unacceptable, especially for families with small children. In the downstairs bedroom, right next to the toilet, it was even worse. The room stank so badly that it was impossible to sleep. Despite hours of cleaning and disinfecting together with the cleaner, the bad smell remained in the house. This "holiday" turned into a nightmare, and after two nights we had to cancel because the condition was unbearable. The refund of 80 euros was well-intentioned, but by no means adequate compensation. But that was not all - the entire complex was also run down. The swimming pool was out of order, and every time we walked past it we were painfully aware of the lack of a functioning swimming pool. The indoor playground, which was supposed to offer a safe alternative for children, was also extremely dirty. Absolutely not recommended - extremely dirty, unhygienic and with no consideration for families or standards. Stay away from Europark!

We rented a tiny house. The facilities are really good, the room layout and 2 bathrooms are really great. There are fly screens on every window, really good. Unfortunately the park seems to be getting old. The mini golf course and the dwarf path are a real joke and are in desperate need of renovation. The swimming pool is in desperate need of modernization. The restaurant is not exactly inviting and the indoor playground is dirty. The cleanliness in and around the house is poor, see pictures. There is so much stuff gathering in the windows and doors (moss is growing in the window frames!!!) The kitchen facilities are top-notch, but you have to rinse/wipe everything down again before you can use it. The parking lot in the middle of the park is great, so you don't have to lug your shopping too far.