Moshang Light Residence Hotel

I was very satisfied with this stay! The core needs were perfectly met: 1. **Superb hygiene:** The room was spotless! The bedding was white and fresh, the bathroom was shiny without scale and mildew, every detail was clean, the air was fresh and odorless, and even people with obsessive-compulsive disorder could not find fault with it. 2. **Parking is super worry-free:** **Free parking lot** is right next to the hotel/downstairs, with plenty of parking spaces, convenient access, direct access to the lobby, safe and hassle-free. No worries about parking for self-driving tours/business trips! **Summary:** High hygiene standards, free parking is super convenient, highly recommended to friends who pay attention to cleanliness and need parking! A must-try next time.

Moshang Group's hotels are negligent in management, with poor hygiene, excessive publicity, and numerous safety hazards As a consumer, I am extremely disappointed with the experience of Moshang Light Residence Hotel Kaifeng (Qingming Shangheyuan Branch) under Moshang Group. The problems exposed by this stay are problems with the group's management system, as follows: 1. The group's standardized management is in name only The image of the employees is chaotic: the front desk staff are in casual clothes throughout the process, and the staff who come to the store are all playing with their phones or chatting in groups. Where is Moshang Group's control over its brand image? The service process is paralyzed: no one follows up after the problem is reported, and repeated communication is required the next day. The group's training and supervision mechanism is seriously lacking. 2. Hygiene management is out of control and ignores consumer health Hotel employees simply rinsed their own tableware and threw it back to the customer's meal basket. With such a bad hygiene chaos, where is the food safety standard of Moshang Group? - The room did not see the "air purifier" advertised by Ctrip when booking the room, and there was no "welcome gift". Did the group condone excessive publicity? Did Ctrip fulfill its regulatory obligations as a platform? 3. No one rectified the safety hazards, and ignored the family customers - Unshielded strong spotlights were installed at the head of the bed, and the light directly hit the eyes of children. The group had no basic knowledge of the safety design of the guest rooms. - The room phone could not connect to the front desk, and the emergency guarantee system was non-existent. Once an accident occurred, the consequences would be disastrous. 4. The price was seriously inconsistent with the value, and the brand reputation was overdrawn As a hotel under the Moshang Group, the room cleaning service was not provided at 2 pm, the service was slow, the hygiene was dirty, but the mid-to-high-end price was charged. Is the group only concerned with expansion and ignoring user experience? When promoting hotel information, did Ctrip verify the information? This stay made me completely lose trust in the brands under the Moshang Group. From basic management to hygiene and safety, to honest operation, it was a mess. I don’t recommend family consumers to choose Moshang hotels! The high score of this hotel on Ctrip does not match the actual experience. Has Ctrip fulfilled its audit obligations?

Be careful when you live alone. When I live alone, a man knocked on my door at night and asked me if I had ordered water. I don't know how the information about my residence was leaked. And the elevator is open to anyone, and the takeaway guy can deliver it directly to your door.

The room is very good, clean and tidy, and there are books in the room. I think the cultural heritage of Kaifeng is still very good. I will definitely stay here next time.