Zhongzhou Huayue International Hotel

The room is very nice, the front desk staff is very enthusiastic and patient, and the environment is good

The hotel is located next to Kaifeng Municipal Government, very close to Kaifeng Museum, but far from the scenic area of ​​Kaifeng Old Town. The main attractions can be reached within more than 10 kilometers. The advantage is that it is very quiet at night without the noise of the scenic area. If you are traveling by car, I recommend staying here. The hotel has complete facilities, clean rooms, and an underground parking lot. The only bad thing is that no one manages the problem of smoking in public places. Some people smoke in the hotel lobby, in the restaurant, and in the elevator... It's really speechless. Fortunately, the beautiful lady at the front desk arranged a non-smoking floor, otherwise we would have to move out overnight. I hope the hotel service staff can stop this kind of smoking in public places and improve the quality.

The room is very good, the software and hardware are very good, the front desk service is also very good, they will send fruits every few days, very satisfied

The room facilities are newer, the hygiene is good, the environment is beautiful, and the breakfast is rich. The service is better. Far away from the downtown area, relatively quiet.

Apart from the fact that the air conditioner was not turned on in advance and it was a bit cold, the service attitude was great and the room staff were so considerate. It was after 8 o'clock in the evening and I just passed by the housekeeping department and heard my child say something, so they immediately brought my child's slippers. And a toothbrush! When we left the hotel, the lobby manager asked us about our situation and gave us a small gift. Thank you! It’s humane~

I went to the front desk to check in at around 2 pm. After waiting longer than the normal check-in time, the front desk said that the room was not packed yet due to the National Day holiday. Please wait a moment. After waiting for a while, he said that there is only one room on the 6th floor now, and it was originally on the 8th floor. I asked how long the wait was, and the man at the front desk said, "I don't know about that." So I said, let me take a look at the room on the 6th floor first. If I think it is okay, I will live in it. Then the man at the front desk said, "The rooms are all the same." I am already very surprised by this attitude. I said, but isn’t the room on the 6th floor? The man at the front desk said, "Yeah, can't you wait for the 8th floor?" I don’t think I need to mention here that I never said I couldn’t wait, and it was you as the front desk who told me that my original room was on the 8th floor. Because there were so many people during the National Day, you didn’t clear it out, so you had to give me the 6th floor. . Take ten thousand steps back, even if I say I don't want to wait, can the front desk use this tone and attitude towards the guests? Let me say a few words. There are more people than usual during the National Day. The hotel is undoubtedly very aware that the centralized check-out caused by the large number of people requires more manpower to clean up the room. This is undoubtedly expected and there should be a plan. If you ask the guest to wait, you are already making the guest face a situation that the guest should not have to face. The guest's cooperation is an extra tolerance of the hotel, not an obligation. On this basis, responding to the guests' reasonable requests with an uncooperative or even impatient attitude is too amateurish and unprofessional, and it is very embarrassing for the hotel brand. I complained to the man at the front desk. I don't know his name, but if the hotel had any sincerity, they would have been able to figure out who he was from my description. During this process, there was another lady with short hair who showed me the room on the 6th floor in a good manner and gave me a small apology gift. I thanked her and thanked her for her efforts. Finally, the rooms on the 6th and 8th floors are not "the same" as the man at the front desk said: the rooms on the 6th floor are smaller than those on the 8th floor, and have columns that take up space; when the room on the 8th floor is cleared, I will I waited for over an hour; from beginning to end, I received no apology from the man at the front desk. The foundation of hotel quality lies in standardized services. If the most basic things cannot be done, other things will not be the icing on the cake, but a source of water. For another example, this is a five-star hotel, but there is no dish for soap in the room. The soap must be placed directly next to the sink - there was no dish when I first checked in, and I stayed for three nights. After the waiter cleans the room every day, the used soap is still placed directly next to the sink; based on my previous knowledge and hotel experience, as long as the guest puts something on the table, it doesn't matter what it is, the waiter will clean it. It cannot be thrown away casually, but a piece of handmade rope I used to weave rope was placed on the round table. When I came back from going out, it was just gone.