IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)

The lady at the front desk has a super good service attitude, she is enthusiastic, thoughtful, beautiful, and patient. The transportation is convenient, clean and tidy, and the room is large and clean!

The hotel staff was very enthusiastic, introduced many attractions, and recommended Kaifeng special snacks. I even called to let me know if I forgot my clothes at the hotel. The service was great!

The room is clean and hygienic, and many items are disposable, which is very reassuring. There are many snacks around, and the front desk is very considerate in introducing attractions.

The sanitary environment is worrisome. There was an unknown object on the bed. There was no staff on duty to communicate with the front desk to change the sheets. I changed them several times but the effect was the same [unidentified red object]. Later I asked to change rooms but there were no twin beds. We are three people and we can't all stay there. I said it would be a big bed for two of us. After coordination, he called me and said it was okay. Just one second before hanging up, he called me again and said no. I asked him, did you forget what you said earlier? The attitude of the front desk was very **. He said that they couldn't change the guests now. I said, didn't you promise me a second ago? After communication, the front desk thought that I was making trouble unreasonably. He meant that I was taking advantage of them. First: The hotel promised to be good guests. The second thing I didn’t do well was: the flyers were changed many times. I couldn’t find a clean flyer throughout the hotel. The environment and service were terrible. It was one of the worst hotels I’ve ever stayed in. The most important thing was that everyone had hair on the bed.