Hampton by Hilton Kaili

There was no one to help with luggage at the entrance of the hotel. A man who looked like a bellman was chatting with the front desk. I parked the car in front of the hotel, took out two suitcases from the trunk, and walked to the front desk. This process took about five minutes. We have been chatting for minutes and no one cares at all. The room hygiene is very poor. There were obvious stains on the sofa and carpet. The bath water is hot and cold. The air conditioner was broken and couldn't cool the air. I don't know how long the heater had been on when I checked in. It was 30 degrees Celsius in the room and I couldn't accommodate anyone. I called the front desk and they told me that heating had started in Guizhou. It was 20 degrees during the day. Do you need heating air? ? The air conditioner couldn't cool down, so an air cooler was brought in. After blowing it for more than an hour, it didn't work and water leaked all over the floor. It was so hot that I couldn't bear the heat and was asked to change the room at 11:30 in the middle of the night. I don't know why I wasn't told earlier that I could change the room. The room I changed to was at least ten degrees different from my own room and the air conditioner could produce cool breeze. In the middle of the night, I had to worry about luggage and people, and the check-in experience was very poor! ! ! Avoid the trap! ! !

The sanitary condition is staggering. The entire carpet in the room is full of dirt. We checked in with our children at the front desk after ten o'clock. When we returned to the room, we found the room condition and politely informed the front desk and asked to change rooms. An hour later, we asked the front desk if the change had been made. We don't want to stay at the front desk and interfere with their check-in. Let's go to the room and wait for the cleaning aunt to handle it. As a result, an aunt came and asked me to take my luggage and follow him to one room after another to see that their hotel carpets were like this. At 11 o'clock in the middle of the night, I was asked to follow the cleaning lady. The sweeper called the front desk and asked their person in charge to come out and deal with it. After a long time, a so-called person in charge came and the first sentence was that the wool carpet was just dirty like this. What does it have to do with the material? He also said that all carpets in the hotel were like this and they couldn't judge. It was not dirty and met my requirements, but it couldn't even do simple cleaning. It was so funny that the guest asked me to make no judgments. I wanted to call the tourism bureau and call the industrial and commercial department before they moved us to a chess and card room. I don’t want to say more because we drove for four hours with our children and the time was at 12 o’clock. We could only check in. I thought about forgetting it, but when I checked out the next day, a staff member (pregnant woman) came up and asked me about yesterday. What's going on with the carpet? I'm a cleaner. I want to explain to you what happened to the carpet yesterday. I sent a pregnant woman here to force me to hit someone, or something. I really don't understand. It's considered a mid-range chain to deal with this kind of problem. The attitude, the sanitary conditions, and the dirty words of the staff mean that wool carpets are dirty when they leave the factory. At the worst, they charge me a check-out fee. Are we staying in the hotel just to make false complaints and get a free room? If you don't quarrel, you won't be able to deal with the problem at all. Thinking that the customers are all tired of traveling and living in the past, I will treat it coldly.