Croc Valley Camp

I did a walking safari with this outfit and they were very dishonest. They promised a four hour experience but the walk was only two hours. They only offered a very minor refund rather than give back half the money. Dishonest people, dishonest manager. I regret having them profit from me.

Location is really cool on the river and also loved the pool. I had to leave a 1 star review due to poor management and resolution of an issue we had with our morning game drive. Our game drive started well seeing an elephant really close up, however the next few hours were spent stopping and and starting our way around the park as the truck continued to cut out, eventually us needing to push start it multiple times. I'm not sure why the guide continued driving as if the truck was going to fix itself??Eventually it completely stopped and we had 1hr-1.5hrs waiting for another car to bring fuel!!!! We had assumed it was something serious, not running out of fuel!! We had spent 50US each through our tour company to spend the morning stopping and starting and pushing the truck to start it. After we refuelled we made our way back to the campsite doing a couple of loops by the gate looking for leopards. Other than the elephant, the other wildlife we saw was also in our campsite. We immediately spoke with the staff at the campsite to inform them what had happened and over the afternoon they said they would need to speak to the manager and come back to us. We followed up several times during the day and got the same response with no resolution. We asked if we could have a discounted night drive at-least. Management didn't even bother to come back to us before going home for the night and was not present in the morning to discuss the issue. Of 14, only 3 people did the night drive (still full price) where as there would have been atleast 10 if management had at least talked with us. We were worried about wasting more money and the same problems happening. We couldn't use another provider without having to pay double for our accomodation*. We spoke to other guests at the park and they said they would have demanded a full refund. Really really disappointed in the service and experience as we were all really looking forward to South Luanga! Also, this made no business sense for them to behave like this as all we were asking for was a discount for the night drive, where we would have been spending another few hundred USD. Go figure. * if you use a different game drive provider, Croc valley will double your accomodation costs!! With this mentality they should take more responsibility when their game drive provider's service was not at all acceptable. NOTE: Happy to adjust this review if management respond to my partners emails and provides us with a partial refund or some sort of resolution.