Rose Hotel Faliraki

This hotel really has too many flaws and the only advantage is the swimming pool. Poor cleaning. Dangerous bathroom since the shower doesn't even have a curtain or something to prevent the water from coming out in fact we hurt ourselves slipping on the floor. Poorly stocked kitchen without even dish soap or sponge. Far from the centre. Terrible rental service. Even just to book a bike you have to request it well in advance. Poor menu and few dishes. Staff unable to communicate. furthermore, already in the early afternoon there was no more hot water, you had to go to reception and ask to turn on the boiler, which they didn't always do very willingly. Even asking for toilet paper was a problem for them. In fact, as soon as we checked in we didn't even have a new roll of toilet paper. Sales had already started and were almost finished. In addition, air conditioning is available for a fee.

Dirty rooms we found hair very dirty kitchen Terrible welcome! Shower with cold water Air conditioning for a fee Bad experience Unfriendly staff I don't recommend it to anyone.. In addition to the holiday we also had to do the cleaning!!

Hotel with great lack of hygiene. Unfriendly staff. Mandatory air conditioning otherwise you'll be hot. Over a week I managed to take a shower with lukewarm water otherwise always cold. If I could have given zero stars I absolutely would have. Experience not to be repeated

I would like to start by explaining that we have been travelling to Greece for 11 years, at least twice a year, and have already visited several islands and the mainland as well, as we love the hospitality, the country and the atmosphere. We generally travel to simple hotels, as we are always out and about during the day and do not place any value on all-inclusive or entertainment, preferring to eat out to get to know the people, the cuisine and the surrounding area. The only thing that is important to us is that our rooms are clean and cleaned regularly. This also includes towels and bed linen. We want a functioning air conditioning system and two room keys, so that we can also travel separately. On the day of our arrival (7 people, in 3 booked rooms) we paid the €100 per room for the air conditioning. We did not receive a receipt, as these can only be issued by certain people, who were not there at the time. We did not receive 2 room keys, as there is apparently only one room key. When we asked how we should arrange this, we were told that we could leave the keys in the room so that the air conditioning would run and the hotel staff would open the rooms for us when we returned to the hotel. So far so good - on the second day, after returning from the beach, we were informed by one of the "friendly hotel family/owners" that they would no longer be able to open the rooms for us and if we did not take our keys with us from now on, we would have to stay outside!!! So much for customer service and hospitality at the Rose Hotel. 2 of the rooms we had booked did not match the facilities advertised in the hotel pictures on the FTI website. When we asked, they first claimed that all the rooms were the same, then they gave in and said that only the furnishings were not the same. This is unacceptable because the advertising on the website does not correspond to the facts! In our room, water was constantly running out of the drainpipe in the bathroom, meaning that the bathroom was permanently under water. After my husband had spoken to the owner about the problem for 3 days, he finally came over to fix it. However, he did this reluctantly and unprofessionally, which meant that we had to ask him again the next day to remedy the situation, which finally happened. In our room, the toilet or the washbasin were not cleaned for 14 days, and the kitchen sink was not cleaned either. Used dishes from the kitchenette were not washed, but there was no detergent or sponge to do this yourself. Only the floor was cleaned, and only the part where nothing was standing. Nothing was dusted, the curtains were dirty, the tiles and the mirror in the bathroom were dirty, the closet door was broken and the lighting in the room was completely inadequate. In addition, one of the two existing sockets was so loose that you could

We stayed for 8 days in the hotel, very friendly and helpful staff but unfortunately there are many flaws in the management of the hotel and the structure, large but poorly lit room, the kitchen is located near the bathroom door so it is unhygienic, lights the room is badly placed and therefore to cook you need the flash of the phone as you can't see anything, in the bathroom there is no shower cabin, there is a sheet that does not even divide the shower from the toilet and therefore in addition to getting wet everywhere on the floor gets wet that too, the half-broken air conditioner that every now and then turned off (and despite this they charged €7 a day for the air conditioning) and in addition the water drain from the air conditioners, since we had the room on the ground floor, was located in our little balcony which was always flooded and therefore it was impossible to hang clothes to dry or eat outside as it was always flooded... moreover in the hotel in general there are no lights and to walk you have to use the telephone light, and lastly we asked to keep the room two more hours for check out and unlike other hotels they took €20 which was taken in cash among other things because we wanted to pay by card... and to top it off the room was not very clean since there was furniture in it there was a lot of dust even where the dishes and pots were, and in 8 days they only cleaned it twice because according to them the maid forgot to clean it and those two times they cleaned it under our complaint because at least the bathroom they had to clean it every day because it flooded immediately when you washed and moreover water came out of the manhole on the ground... all in all the swimming pool is very nice and if they fixed all these things it would be a nice hotel... I give two stars precisely because the staff was very courteous but unfortunately there are flaws and they should improve it...