The Tea Cottage Resort & Spa

The location provides stunning views and proximity to attractions. Guests appreciate comfortable beds, spacious rooms, and delicious meals. The staff is friendly and professional, offering excellent customer service.

We love being into the nature This place is part of the nature People are amazing River view and sound are super Enjoy the silent We got BB Dinner and Lunch at the same hotel We also have rafting trip with them including transportation It is lovely place to stay

Our stay was extremely disappointing, particularly with regards to the hotel management, specifically Anupa and Owner Sudharshana Bandara. The luxury cottage with a river view, chosen for its appealing plunge pool, turned out to be dirty and unusable for the entirety of the stay. The Greenwood villa, though clean, had issues like empty coffee, old tea bags with a moldy smell, and inconveniently located 150m away from the reception, making room service nearly impossible (we were refused tea to the room because of the distance- that’s when we realized how old the room tea was). The service was appalling; they initially demanded payment for ice and had confusion about the breakfast menu. We ordered continental, received a mix-up with meat in the breakfast, and were informed we might have to pay for it. Despite being on a half-board basis, there was a threat of an additional charge for a mistake on their end. On another occasion, when requesting continental breakfast again, they claimed to be out of string hoppers and limited the quantity to 15 string hoppers per person. Moreover, there was evidence of racial bias, as our Tamil-speaking waiter, who provided excellent service, was reportedly scolded by Sinhalese management for supposedly showing favoritism, assuming we were Tamil. The resort's racist management and the numerous service issues was a first and appalling experience for us. It highlights the need for the hotel management to undergo training, focusing on hospitality and if not that, maybe just basic decency.