Tauern Spa Hotel & Therme

It was so great. Loved the food but the staff at the restaurant was bit rude. Overall pleasant stay

Great service and great facility. View from the terrace was so beautiful. Breakfast and dinner was fine. Room service was a bit expensive. Burger was just €14 but the delivery fee was charged €10..

Pros: - good location. Bus stop right outside hotel to the slopes - nice rooms, cleaned daily (note no tea or coffee facilities in the room), comfy beds To note: there are 2 main spa areas. One just for hotel guests (rooftop, nice views, nice spa) and the separate spa which is for public access (this is the main spa used in social media posts. This is very popular with families. If you want a quieter experience, access the rooftop spa). You can access the public spa for a day if you are not a hotel guest. Cons: We spent a long time researching this hotel and chose it due to the well advertised meal options, which could cater for dietary requirements. My partner is allergic to gluten and dairy. We emailed the week before confirming this, to get a response that this would be no problem to cater for. We stayed for 5 nights on half board and had issues from day 1. The staff misunderstood ‘dairy’ allergy, with ‘lactose’ free. A mistake they admitted on day 3. On day 4, when we spoke with the bar and restaurant manager, he admitted that all of my partners meals should have been prepared in their allergy section in the kitchen, which they had not been. (By this point, we had been to reception twice, been promised a chef would assist every mealtime with guidance round the buffet, and other meal options - which was only provided once, had to stop chefs at an open grill using the same hot plate and utensils to prepare dairy free meals with the same equipment used to make non allergy meals, and many more issues). The result of this being, my partner was very poorly most of the holiday. The staff were rude, we were made to feel uncomfortable during mealtimes, we were not listened to when we repeatedly questioned their preparation and ingredients of supposed ‘dairy free’ meals, and we lost all faith in them. My partners meal choices were hugely restricted due to their lack of food standards education, and the hotel does not adhere to the EU Food Safety Authority Standards reg 1169/2011 stating mandatory allergen information for non pre packed food, including in restaurants and cafes (Specific to Austria - allergen information regulation BGBL II No. 175/2014). To be clear, their buffet food and their menus for set meals does not consistently state allergens associated to each foodstuff. We were not offered any compensation. We would never return, will not recommend, and would advise to approach with caution if you have food allergies.

We visited the Kaprun area many times over many year’s skiing with family and friends, we would use the public facilities water World Spa of Tauren Hotel during each occasion, we always wanted to experience the residents private facilities of the Tauren Hotel during the summer, for a big birthday we did exactly the for 10 days, the whole experience exceeded expectation's, the whole area with dedicated cycling and walking tracks around Kaprun and Zell Am See, the hotel is central and an ideal base for day trips like Salzburg - The Glacier - The Power Station and many more, the hotel staff - general hospitality - facilities - shaded underground secure car parking, coming back and using the residence panoramic pool upstairs looking out at the mountains was Heavin, we will be returning for sure. J&R Ireland