Guest User
August 14, 2024
An Absolute Disaster! We had an extremely poor first impression upon arrival. The receptionist was on the phone, taking additional calls, and left us waiting for quite some time. She appeared visibly annoyed and uninterested—no greeting, no smile, just plain rude. The room was absolutely terrible. It was difficult to breathe, as the air conditioning was filthy and covered in dust. After turning it on, we soon experienced lung pain and had trouble breathing. When I mentioned mold to the staff, I was told it was just paint. Unbelievable! The condition of the room was unacceptable: the armchair was dirty, the terrace door wouldn’t close properly, letting in noise from outside, and there were bugs in the bathroom. On top of that, the mirror was missing, all the glassware was dirty, the bed was stained, and the pillows were full of hair. The bed linens were also dirty, with brown stains everywhere. The light switches were dirty or broken, the shower was dripping constantly, and the jacuzzi was filthy. The water park was a joke. Most of the slides were either not working or so dangerous that we hit our heads. The pools had a very unpleasant odor and caused itching. The entire water park smelled strongly of urine—simply disgusting. After just a few hours and many arguments, we left the hotel. I absolutely do not recommend this place!