Karuizawa Hotels with Airport pickup service

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

The hotel's environment and services are very good. The only drawback is that there are too few restaurants. Guests who wanted to dine in the hotel were unable to get a seat for two consecutive nights. They could only go to the villagers' canteen or the Elm Terrace, and had to wait for a long time for a seat.

The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent.

Pros: 1. The room is very spacious, with a tatami bed for the third person. It was clean and well-equipped. 2. Convenient and free parking right outside the hotel entrance, although spaces are first-come, first-served. 3. Complimentary rental of umbrellas. 4. The private onsen was enjoyable, especially considering the public onsen at the adjacent building is unsheltered (hence the need for umbrellas). 5. Excellent location near Karuizawa Prince Shopping Plaza and Kyu-Karuizawa Main Street, providing easy access to numerous local shops and eateries. Cons: 1. The breakfast was quite disappointing considering that this is a 4-star hotel and the other aspects are good. The bread was extremely hard and difficult to tear, and did not seem fresh. The overall variety of food was limited and not particularly appealing.

This hotel is a bit remote to those not driving . But the rate is very reasonable and by taxi is short distance to everywhere near train and outlet for shopping n food . The hotel restaurant for dinner is very good with live music and cost is very reasonable with good service . But you need to do reservation in advance . There is a big supermarket a few steps away that you could buy fresh produce to cook simple meal in your room’s kitchen . The public pool is sufficient and cleanliness is fair . Overall a value for money hotel .

I booked two nights separately. The boss is like a foreigner. It is indeed Japanese. I am not good at Japanese. I communicated with translation software. I asked him some questions. He gave me advice and helped me. Breakfast is available every day. Three can be picked. I ate two, the amount is large, very delicious, Western breakfast, I rented a bicycle for a day, very happy, Karuizawa is really a good place, I want to come once in summer, maybe next year, maybe the next year! Definitely! The last photo I should take with my mobile phone, haha!

I Like the cleanliness of the hotel. Room is spacious. The front desk staff could communicate in English. Good if you drive there. Else, it’s a distance from the train station. St Paul church is just opposite of the hotel. There’s also a Japanese shin nearby. There are good bakery shops nearby for breakfast. We were there on 2 weekdays and there’s not many people and not many shops open. The restaurant next to it serves good pasta and pizza. We had our 2 dinners settled there. Karuizawa is a beautiful place. You may have a morning jog nearby and it’s so serene running around.

Nice hotel with 2private hot spring with 24 hrs services We checked in quite late but called the reception before. When we checked in, they already printed all form and guest information to make our check in smooth Breakfast is ok but if not included in the package, it would be but overpriced. The roomm is clean and spacious.