Grand Cali Hotel

The hotel impresses with its cleanliness and maintenance, as well as attentive staff offering outstanding customer service. Guests appreciate the spacious and comfortable rooms. No notable disadvantages mentioned.

We had reserved 12 rooms from January 2022 from agoda.com and when we arrived at the hotel they told us to annulate the reservation because they cannot accept the money we've already paid and to pay 150 euro for the triple room (100euro proce difference). At the moment, on *********** the price of that room was 70€. They tried to convince us to annulate and told that they cancelled the reservation with agoda but didn't want to show us that email so I told hotel manager to call the director so I can speak to him to solve the problem. When I get in contact with him at the phone the hotel manager told him that we paid 10€ for one double room and at the moment I have told that we paid much more (47) he told me immediately to give the phone to manager and we did not had to pay anymore. Also, they had only 5 rooms at this hotel evwn if the parking and hotel was empty and send the rest of us to hotel Cali (3*) which was horrible!!!!!! The smell of smoke and the dirt made our night a bad dream! In addition, after the breakfast of our friends (5 rooms our of 12) at Grand Cali, they asked again for the price difference even if we've already discussed this issue the day before. I do not recommend at all this hotel anymore, even if we were here 5 times before!!!