Hotel de Universal

Location is alright, there’s occasional cockroaches running past you when you are in the room, cleanliness has a lot to improve on. Worst part is that I booked a single room and was given a room next to the elevator with a window without curtain, anyone tall enough would be able to look into my room and everything in it, to add on to that, the room was next to the elevator and you can hear every footstep and noise/chat coming from the corridor, and when the elevator moves, there’s this super unnecessary music that runs with it so you would get a sense of that throughout the day and night. When I went to the receptionist to ask for a different room, she told me there’s no other rooms available and I have to pay an extra 1500 rupee to upgrade to a different room, that amount, adding with the original I paid for- would already be much higher than a standard deluxe room. Obviously she and the hotel was trying to scam me by leveraging on giving a super lousy room at first. Even though they eventually agreed to change room for me at no charge, I was honestly traumatised by this hotel and was uncomfortable through the stay. Then at check-out in the next morning, the guy was reluctant to let me go asking if I had already paid and making calls to confirm about it. Overall there’s surely better rooms for similar price in Thamel, so do try to skip this hotel unless you like some good memorable reasons to spoil your trip.

Stayed at this hotel for a week and it was okay . First day they gave me a very small room far from what I had paid for . The next morning the receptionist decided to move me to the room that matched what I paid for . The location is good , close to the tourist area. At night it’s loud outside but then it’s something you can work with . They have a rooftop restaurant with delicious dishes . I enjoyed the food throughout my stay. If I ever come back again , I will book this hotel again .

The hotel services are incredible,the hotel workers are so nice and very respectful…my favorite spot was the rooftop restaurant and bar,very good for chilling

The location is perfect, right at the heart of the city. The view is great, too. The staff are amazing: Bibek informed me about everything I asked, from means of transport to some specialties. I didn't have a kettle in the room, and he got me one. The breakfast was nice, although served only starting from 11 am (which is a bit late to my taste). The biggest issue is hot water that is warm, but i guess that's the case pretty much everywhere in Nepal. There's an AC, a bar of soap, a toothpaste and a toothbrush, a towel, two chairs, but no desk.

I expected air conditioner, but there isn’t.

Room and service was bad and unorganized.