Akagera Rhino Lodge

The rooms offer impeccable cleanliness, spectacular views of Lake Ihema, and spacious layouts. The staff is exceptionally friendly and helpful, ensuring a pleasant stay near Akagera National Park.

Beautiful setting! Clean and a wonderful, helpful, cheerful staff. It was pure enchantment! Waking up early in the early morning drinking tea while savoring the sunrise and its reflection on Lake Ihema, while birds chirping and a cool breeze blowing through the trees.

We are very pleased with our stay at the Akagera Rhino Lodge; the room, service and location are all good so I gave them each a 5-Star rating. I want to say a big thank you to the staff especially Gilbert who welcomed and looked after us with passion, energy and professionalism. I think he deserves to be rewarded, recognized and considered for promotion in future. However, I'd given an overall 1-star rating which is not a mistake. I want to highlight an unpleasant and unacceptable experience dealing with the person, Zipporah, who is responsible for reservations. I paid a $50 deposit in 2022 but I could not visit the lodge due to illness and wanted her to confirm that the deposit could be used when I come. I messaged her back in November last year and received no replies despite multiple messages and calls (no answers). I finally got hold of the owner's email, Joseph Karama, and sent him a complaint. It transpired that Zipporah had intercepted the email and deleted the complaint!!! Her unprofessional and deceitful behavior is totally unacceptable - 1. ignoring messages - her job is to make reservations 2. deleting messages to cover up her mistake/ignorance. I want to ask the owner, Joseph Karama, to reply to this review and tell future customers what action has he taken to make sure this kind of abhorrent behavior is not tolerated at Rhino Lodge and will not happen again.