Guest User
February 26, 2025
Hello. 1. We decided to celebrate my anniversary with my family at the Riviera. Our huge company has held corporate events and children's Christmas parties there many times, everything is always great. What happened this time was shocking to say the least. We are experienced travelers, we have been flying somewhere every quarter for 20 years. I was checking in with my adopted disabled child and provided all the documents. Kristina, who was registering us, said that she did NOT need any other documents except for a passport and a certificate of disability (since the file with the certificate of disability and the certificate of the adoptive parent were in the file) took out the certificate of disability and handed it to Kristina. And then Kristina asked: "Will the child's mother come?" I told her that we do not know the child's mother, and that I am her adoptive parent, which is why I initially provided other documents. And then it all started... I tried to listen to everything, I repeatedly asked her to stop, but it was useless, she went on and on. How is this even allowed? It seemed to me that it went on forever. When I asked Christina to invite the elder, she said that she was the elder. The only thing that stopped her was that I turned on the camera. I have never seen such horror anywhere. I am terribly ashamed of such an employee. 2. We booked a restaurant for 7 pm, I immediately said that we might be a little late after the water park so that our reservation would not be given to anyone. We arrived, and they told us at the restaurant that we had rebooked for 9 pm. But we did not do this. It's good that I came down before the family and the tables were connected by the time the guests arrived. And of course, at 9 pm the family that booked for 9 pm arrived and their table was also not ready. 3. In any case, I recommend this hotel. If not for these troubles, it would have been the best birthday.
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