Aigis Suites Kea

The worst experience in terms of customer service and hospitality! We visited the premises for a weekend , 2 nights, Friday and Saturday, with my husband. Our room was supposed to be a junior suite with sea view. In reality it was a room with an open veranda as an extension to the pool area. The pool area was indeed overlooking the sea. We could spot the sea standing up on our veranda, or sitting up on our bed, however, as the room was at the pool area, rather than us admiring the sea, we ourselves would be admired by the guests sitting in the pool area if we left our room door open or were sitting outside. The room offered no privacy whatsoever, especially at night with the lights on. Our biggest issue however was not the sea view, rather the fact that the hotel had very loud music on the pool area from 19:30 until past midnight. Right outside our room stood one of the speakers. When we asked the management on Friday to lower the volume so we could sleep we got the answer that this is the character of the hotel and that we are lucky they didn't have a live event planned for the weekend. They also offered us a refund and told us to go find another hotel for the weekend on the island (that was on Friday evening at 21:00, at the weekend of 19-21 July, when everything is of course fully booked), They ironically even offered to look for us, which we asked them to do, of course with no luck. To top it up, the room had a veranda glass door and a window and neither of them had any shutters fitted. There was only a white cotton curtain, meaning that there was light coming in 24 hours a day, at crack of dawn, and during the night as the pool area was lit at all times. When we pointed this out to the staff on Saturday morning, we were told that they provide sleeping masks! So we had to sleep both nights with earplugs and a sleeping mask! Finally, the bed was situated in the middle of the room. There was no provision for a plug next to the bed for a phone charger, neither was there a headlight if you wanted to read a book. The whole design was mostly pretence rather than actually thinking of what a guest may need to relax and be comfortable. So, if you are looking for a calm and quiet holiday where you can rest and relax, you may want to avoid this hotel. This is a pretentious party hotel/bar/club.

We visited the location with my family on the occasion of a dinner party of a baptism, along with many international friends who travelled from several countries around the world to honor the hosts. Sadly, we noticed that our hosts had to become the planners and facilitators themselves because there was absolutely no experience- or even will?- on behalf of the hotel, even though I suppose our hosts chose the specific expensive location expecting to receive the respective level of service in return. The arrival of us guests was a mere nightmare: the hotel is situated on the top of a cliff and the sole access is by a narrow dirt road full of rocks and potholes, where there is space for just 1 car to pass... Τhere was no prediction by the hotel for parking or even regulating the traffic in some way to assist guests... Everything was rolling extremely slow, with dinner being served at 22.30 (!!???), during which, the bar closed (!!??)- obviously due to shortage of staff. On top, the awfully rude lady in charge made a very bad impression to all of us guests, regardless of the attempts of the limited staff who were trying to do their job. Overall a really disappointing experience, felt sorry for our hosts who hoped to offer us a warm high-standard treatment but received such a low quality of service instead. A nice view, a sunset and an infinity pool can be found everywhere in all Mediterranean countries. What makes the real difference is the quality of service that you offer, and this was definitely a disappointment of Greek hospitality.