Playa Del Sol Resort - Vacation Rentals

Terrible dirty place. Clearly the building manager does nothing to maintain. Terrible layout that makes you walk ages just to get to an elevator. Dust and dirty everywhere in the carpets and cracks and weeds all over the outdoor areas. Gym isn’t well maintained either, steam room did not work either while we stayed

We unfortunately had to cancel our stay because of a wild fire sweeping through Kelowna Aug 2023. We contacted the propery manager and said that we understood that normally this was non-refundable but is there a chance you could refund a portion. She said because of the extreme nature of the situation she would refund the payment 100% - which she did. Very decent person.

Unit #350 I lived at this resort previously. So returning to the area, we rented through *******. We were not informed at any time that we had not rented our week from the resort itself. And that made alot of confusion disorganization and hiccups. Which makes me sad as I love the resort. First they provided no checkin info . It's a secure building so this is a necessity. We even had ******* try calling them several times. The number provided was never answered and no voice mail. After googling and calling the rental office we were informed that they had not rented to us... and we had already paid for a week in advance. They were cordial but had no idea how to help. So, we landed in Kelowna after 8 hours with no way to checkin. Concerning. Eventually someone texted stating theyd been calling for days. Hmm... call logs no calls. On our end. Odd. We finally are allowed to checkin after waiting 6 hours for them to clean the room. Again left waiting in lobby. Finally we are in. Rooms are fine. A bit dated. But resort is good. TV didnt work. Door electronic lock with no instructions was difficult. DVD player didn't work .Couldn't use the ac as dusty vents triggered asthma. Bbq dirty and ignitor broken. Patio full of spider webs. Last day someone was parked in our underground spot. We tried to get assistance instead we had to park 2 blocks away in a tow away zone. Overnight with our rental car I'd stay here again but never rent off expedia..they should have to declare it's a sub renter and not resort direct. Not impressed with them at all.

This resort is in a great location and has all the amenities you could need away from home - pool, gym, parkade etc. It is across the street from the lake and within easy walking distance to several beaches, restaurants and shops. We have stayed in several different units with a few different owners. Our latest stay was in #327 with Locations Kelowna as the host. I would not recommend this property management company to anyone. The unit was cheaply renovated, but looks good in the photos. It clearly not cleaned - the floors were filthy dirty, painters tape still on the wall, some furniture broken or in bad shape, kitchen counter had food stuck on top, oven and stove were dirty etc. The sheets for the pull out couch were difficult to find, but we eventually located in a box on top of the closet still in the package. Since we arrived late there was no time to wash until the next day. Ever slept on unwashed, new sheets? Not good. We reached out to the Locations Kelowna but did not receive any response during or after our trip. For the price we paid, this unit was not worth it and the lack of communication from Locations Kelowna was very disappointing.