Hidden Pond Resort

Guests appreciate the attentive staff and shuttle service, luxurious rooms, and delicious homemade pastries. They enjoy the serene atmosphere, heated pools, spa, and dining options.

I booked Hidden Pond for an anniversary gift for my husband having never been and using TA reviews. Hidden Pond is an enchanting property with lovely individual bungalows that give a very beach house neighborhood feel with lovely accommodations and appointments throughout the property. We had an excellent couples massage with April and Sunshine (who were both fantastic) in the unique Tree Room of the Spa, we had a top notch 4 course dinner at Earth complete with a great selection of mocktails, we rode the bikes at our bungalow to the beach and felt like kids again, we enjoyed yoga in the garden and used the gym for additional sweat, and relaxed by the lovely pool. What made us feel so delighted is the way we were greeted at checkin by Shellae who was a joy, and when she found out we were celebrating our 15th anniversary she made us feel even more welcome. Thank you Hidden Pond team for making our stay so very memorable!

I have to take a moment and warn fellow travelers about my experience with this company. After making reservations for 2 nights, we attempted later to book a 3rd to take advantage of an end of season celebration they promoted via email. This is where the enchantment wore off. Since I booked through my credit card company, they were not able to just add a day. This may seem crazy to some, but to them it is SOP. Their system can only book 2 day minimum, and since I already had 2 days and need only one additional, I was told it was not possible. Their solution was for me to cancel my previous reservation, which was $30 less a night and then they could book the full 3 days easy peasy, albeit at the higher rate. So, I changed my entire plans, including flight schedules, and called back to complete the reservation. During my call "Brian", whom I had spoken with previously, became confused. On my original call I had requested to extend my reservation leaving 11/3 to 11/4. Now in a moment of clarity, he informed me that they close for the season the 3rd. I requested a manager to discuss my dismay and was transferred to Lindsy, who was very apologetic but was not a manager, one was not on duty today. My only recourse was to cancel my entire reservation, included restaurant reservations and begin another search for somewhere that would match my dates and hopefully tell me correct information on the first call before more hours of my life are wasted.