Kents Hill Hotels with Pools

The staff are brilliant here. They cannot do enough for you but it seems to lack an overall manager who can make major decisions re maintenance when things fail at weekends. You will not meet better staff anywhere friendly and keen to make everything right. Shout out to the restaurant and bar staff for being amazing and managing the new hotplates to deliver hot food on Sat and Sunday. The conference team are amazing helping move equipment and sorting any issues. It is a shame they weren't given information on how to set up our room. We had the same set up as last year snd sent photos which didn't reach the team in time. They reorganised with a smile having to move 12 heavy chairs with arms to those without so our accordionists could play their instruments. Better communication would have avoided us having no access to our break room due to another group having officious security who were turning away anyone not in their conference group. A member of the conference team dealt with this swiftly and provided us with an alternative space. Again a Manager overseeing would have noticed the refreshment room would not accommodate this very large group as well as our small one.it seems an awful lot is put on staff to sort when someone with a complete overview should be doing this. They all deserve a massive bonus for sorting everything with a smile. Everywhere is spotless and rooms are comfortable. Thank you from Jazz accordion group to all staff on duty Thursday to Sunday Sep 12 -15th. Many Thanks Helen