Top 5-Star Hotels in Kep

Came here for our anniversary. Beautiful large pool was the highlight. We arrived as the only guests here so the restaurant was closed for lunch and dinner and there was no buffet breakfast as booked. Limited menu at the pool bar was all that was offered. That became an issue when a tremendous thunderstorm broke out at dinner time. So they opened the restaurant just for us. HORRIBLE food. How could any food be fresh if no one eats here? The prawns tasted very old. For breakfast they have a 16 year old girl doing the cooking who does not understand English. Well done eggs is the most that she can handle. The front desk staff doesn't speak much English either. Good luck there. As one review stated ”poor hotel management” But, they don't care. The Staff simply does not care. The room was beautiful but filthy when you looked under the bed and under the couch cushions. The dead lizard was left in the tub for days until we removed it. Worst of all on Saturday and Sunday, the ”special guests” arrive. Three or four carloads of families. They are not staying there. They just bring in a bunch of local families to use the pool for the day. Babies without swim diapers using the adult pool. Unsanitary. These ”special guests” make a mess, ruin the private atmosphere and then leave. Then another 4 carloads arrive the next day. Again, they are not even staying at the resort. Again, the management could care less about the paying guests. The gym and the spa smelled like an an old moldy gym locker. No one ever used it. Spa? What Spa? Whatever you do, enjoy the pool when the special guests are not there, and please go eat at the crab market.

We had the first floor double room overlooking the sea. The manager Empi was the perfect host, nothing was too much trouble for him to organise. The location is excellent to explore the crab market and local restaurants. There's an idyllic, classy bar on the front to watch the perfect sunset. Hire a bicycle for a short ride along to the main town. They have a watersports facility on the beach where staff will set anything up ready to take onto the water. The pool is a decent size and the area was peaceful. There's a yoga studio within the grounds. This hotel was the best value for money we've seen. I recommend booking directly with them via WhatsApp. The bus station is a few minutes away by tuktuk. The setting, service and rooms are a very high standard, which made this a flawless stay.

The staff we amazing! 5 star service. We are expats from Canada and we are always looking for the best places on a budget and this place was great. It was a quieter week for them so the breakfast buffet was A la carte instead which was a plus. Pool is huge and clean. Happy Hour from 4-8 gets you mocktails or cocktails for 2.5$ a drink. Gym and Sauna there too! We wanted a taxi to town could not get one so one of the staff just dropped us off!

PERFECT PLACE. Good location, clean, superb services! Second time here, and I am loving it!

Hotel class 4 stars gold it does not even deserve three stars swimming well but the transats break the wallpapers it is necessary to go to the personal reception that don't speak any foreign language even the English the full of all the last days Because I spend 3 days I'm gone on November 16, 2023 I'm down at 9:30 for a departure to the airport at 10:00 I'm returning the passes from the room to the reception a young girl who works with the receptionist she's gone to make the Check out to my great Surprise Elle appelle l'accueil pour m'accuser d'avoir volé un peigner Je demande au guide de lui expliquer que j'avais qu'un dans la chambre et pas deux mais ils persistent sur leurs accusations du coût on monte dans la chambre avec le guide pour lui specify that he had one but without results of the coup I insist to open my bag and my bag to check before my friends , the guide and the staff of the hotel is a humiliation for me because I show my lingerie to unknowns but c ' was my. Choice for them to realize their mistakes finally he says it's good but for me it's a lack of respect for tourists came to visit their countries I cracked in tears because I put 15mn to he understand the receptionist came seek me out to apologize but for me not possible to accept their excuses and I advise to nobody to go to this hotel because of this story I keep a bad memory of Cambodia and I strongly disadvise to go to the hotel Kep Bay

I cannot say enough good things about our stay. The room was spacious and clean. We loved the outdoor bathtub and shower and even enjoyed our last morning when it rained. This really added to a unique experience. If the room wasn’t enough to recommend this place, then I have to next talk about the incredible staff. Each person went above and beyond normal expectations to ensure that our stay was special and we were not lacking for anything. The breakfast that was included was fantastic and very filling as well. Walking down to the private beach and pier you can really enjoy the sunset and privacy. I believe that this resort is why we love Cambodia.

The facilities are a bit old and the breakfast is a bit simple, but the outdoor swimming pool on the beach is very good. There are many night markets and white sands around the beach. The durians and crabs at the night market are very delicious. The three of us spent more than ten dollars to eat, and the barbecue can also bring Come back to the hotel pool to eat, listening to music and blowing the sea breeze is pretty good

We visit family in Kep and always find it challenging to find accommodations that suit us. Priority is always, finding a room Clean. Last visit our driver suggested this place and it ticked all the boxes! We honestly couldn't believe our luck! Beautiful quiet location. We were shown a variety of rooms. Top floors have balconies with mile long views. Some over the pool, others toward the sea. Not a large staff but some one is always available to help. The husband and wife owners were lovely and very accommodating to any of our needs. The top floor restaurant was not continually open but when given notice they were happy to prepare breakfast for our large family. The kids loved the pool. Staff are out early in the morning and throughout the day keeping the blown leaves out of the way. It was so lovely, that after our family members with children left, we stayed an additional week, to continue the serenity. We booked on site but found the place beautiful, as other satisfied quests photos show.

My party of five arrived in Kep today at 6:30 pm. It was dark, and after five hours of traveling in a mini-van, we got a tuk tuk to take us to Kep Bungalows. We had reserved three rooms - 2 standards and a superior. When I entered my standard room, the smell of mold and sewer hit me. The walls were disgustingly dirty and there was a hole in the upper corner of one wall. And I am not exaggerating when I say that there was a thick coat of dust on the fan. Then I heard a knock on my door. It was my daughter. Their room, which was right next to mine, was just as dilapidated as mine. With our bags in our hands, we went to our friends’ room. Their room was nice. We told them that we were not staying. Suffice to say, when they saw the stark contrast between their superior (R3?) to our standard room (A4 & A5), they were shocked. When we explained our concerns to the desk people, they said it could not be dirty because the rooms were cleaned that morning and the man said he personally checked the cleaning himself. My son-in-law, the desk woman, and an older child went to see the room. The boy came back after a few minutes and confirmed it did stink. Then a few minutes more passed and the woman and my son-in-law came back. The woman said we had dirtied the room. Really? We were there for about 2 minutes and knew it was not going to work. When asked about the holes, she said it was just the rats (plural) and they had put tissues in the hole for that reason. Rats?! We were told, “It’s the jungle.” Uh, no it’s not. The room, they argued, is the standard room and we should have paid the higher price for the better room. We explained that we were not complaining about the size of the room, but our concern was of the cleanliness of the room. Also, when showing them the pictures on Agoda, they said we should have known those were “old photos.” What? It was, we explained, more like false advertisement and that they should update the photos so people knew what to expect. We wanted to take pictures, but they said no. By this time, the man had reached a point that started to make us uncomfortable. A few of us had already witnessed his hands balling up and was quite agitated. We called tuk tuk driver who had given us his card and spent the next hour calling several hotels to see if they had three rooms available, which were not easy to find because of the holiday, and driving to some of them to ask if we could see their rooms because we did not want to be fooled by pictures again. *My daughter and son-in-law are fluent In Khmer. The other three, including me, have been learning the language for 10+ years.

The hotel is not bad, close to the beach, a few steps away from the crab market, and there are many restaurants in front of the hotel. Although the hotel’s breakfast is simple, it’s not bad,