Xinsuiyingdong_01
August 4, 2024
Let’s talk about the advantages first: the new hotel has new hardware facilities, the room is relatively large, parking is convenient, and the staff’s service attitude is very good.
Let’s talk about the shortcomings: 1. When I checked in at the hotel at 4:30 in the afternoon, the room was not cleaned yet. It took about twenty minutes to wait. The floor of the tatami room was told to be cleaned, but no one did it. I was in a hurry to go out to watch the show, so I just made do with it. 2. Automatic curtains and automatic opening and closing windows are very good, but it would be a bit unreasonable for a hotel in Grand Prairie not to provide screens! 3. It’s almost eleven o’clock in the evening, and there are still five or six service staff making loud noises in the corridor. Although they are working, it is best to pay attention to the time. 4. The tatami room can accommodate five people. We were accommodated with two people. Before going to bed, we found out that we were given a pillow. The phone could not be reached at the front desk, so we ran downstairs to ask for pillows. There is no hairdryer in the room. 5. The room is very large, and there is no table or chairs. To eat instant noodles, you have to sit on the bed with a bowl, or eat standing up on the sink. 6. Seriously complained about the breakfast reception, which said it was 7:00-9:00 in the morning. I went there at 8:30, and there were only steamed buns and pickles, and nothing else. I couldn’t even get out a bowl of porridge! 7. The air conditioner in the room does not work. The waiter said that the outdoor unit has not been installed yet.
The above comments are fair and honest. I hope the hotel can improve as soon as possible, otherwise it will cost a lot, but this kind of service may lose many repeat customers.
Original TextTranslation provided by Google