The Banyan Resort

Beautiful resort, pool and tiki bar were nice and quiet and very relaxing. Directions for getting to our room could have been better as we were carrying our luggage, and air conditioning was not working but that was fixed fairly quickly. My reason for just a very good rating is the murphy bed, so uncomfortable, we both had sore neck and backs the next day. For the price of the room we expected a more comfortable bed.

We reserved a two bedroom suite at the banyan resort in key west. It is beautiful! Very clean. Customer service is amazing! We came for our sons senior spring break. We can walk to anything on the island. My son and his friend rented bikes and they have explored the island. Totally recommend.

We love the Banyan. It is a peaceful and beautiful location close to it all in Key West. Most of the buildings are on the historic registry, but the units are still upgraded. That being said, don’t expect brand new because these are on a historic registry so there are limits as to what can be done. If you are looking for an enchanting and old Key West experience then this is your place. The staff is amazing and always friendly. After our first night the AC unit in our condo went out, they went above and beyond after normal hours to make sure that we were comfortable. The next day they moved us to another unit as the AC in ours needed to be replaced. The resort is always clean and kept up. It is in walking distance to many attractions and restaurants. There is a washer and dryer on site, but you can also pay to have house keeping do your personal laundry as well. The kitchens are stocked and there are grills throughout the property.

Room was large and clean. Tub shower area could use updating. My biggest complaint was, I had asked owner if we could leave our two small suitcases at office until check in at four. She told me yes. Well when we arrived the only place to leave bags was on front porch. Same for leaving for a few hours after check out. That was not what I excepted after her saying yes and paying almost $400 for an overnight room. Front porch was on the main thoroughfare of Whitehead St. Totally unsecured area.

We spent a couple of months in Key West (house rental) & moved to the Banyan for an additional 5 days at the tail end of our stay. Due to last minute booking & our request for a 2 bedroom on the last 2 nights, we moved 1X but they made it seamless. Rooms are clean and comfortable. Having the kitchen is clutch! We had internet issues throughout our stay but the team did everything they could to help us. AC broke in our unit on night 2 and they quickly moved us to & fr another unit while it was repaired. Property is lush and the pools are very nice as well. However, The KEY to this resort is the staff! OMG they are some of the BEST staff I've ever encountered and I travel A LOT for work. Not only were they outstanding while we were there BUT they went above and beyond when a replacement credit card arrived late (after we'd left) & one of the team (Laura? Lenore? I'm so sorry!) MET US on Ohio Key to deliver it!!! Seriously just the kindest staff around.

Lovely Old Town resort style, we had an upstairs apartment and it was perfect. Cleaning service each day, covered patio on front and back porch. The location cannot be beat - so close to everything! The price point was great also. Will be back!